How do you communicate with your SA?

[Van Pacific]

What is a best way to get hold of SA?

i have her cell phone number (I assume that it’s a her work number)
Texted but can’t hold of her last 2 days. It’s time sensitive because BC CEV.

How do you communicate with you SA?
Email.
Cell
Thru shop

 

[5abi]

Email

 

[CFinVancouver]

Email. I don't get alot of info currently on the MY reservation I have.

 

[firechuk]

Same. Been tough to get any responses the last few days for sure. Also waiting on MY updates due to the BC CEV issue.

 

[randomcomment]

Just been told by delivery that the CEV has run out completely now

 

[Van Pacific]

Just been told by delivery that the CEV has run out completely now

Oops.
Did you just pick up and got CEV Rebate?

 

[randomcomment]

Oops.
Did you just pick up and got CEV Rebate?

No, I called in because my delivery advisor was away and I didn't have a delivery time yet. I said I'd take it without the rebate just want it asap and they told me it's run out and scheduled me in

 

[firechuk]

No, I called in because my delivery advisor was away and I didn't have a delivery time yet. I said I'd take it without the rebate just want it asap and they told me it's run out and scheduled me in

When did they schedule you in for?

 

[bluenycom]

Email, Phone, and messages with 3 different people; supposedly, they're working as a team. I got an email from one with cc'ed to the other 2. I live in SoCal, but all 3 SA's are in Las Vegas, Nevada.

 

[randomcomment]

When did they schedule you in for?

Friday. They had some availability tomorrow and pretty much all day Friday

 

[SabrToothSqrl]

I was unaware anyone at Tesla had a phone anymore

 

[Tesjass]

Best way is to call that SC and get hold of your SA .I had send emails but late replies so I will call them .you want things done ,get on there ass .you are paying and they should provide proper service

 

[firechuk]

Friday. They had some availability tomorrow and pretty much all day Friday

Nice one. Did you already have your email saying it was ready for delivery, or did you just call?

 

[randomcomment]

Nice one. Did you already have your email saying it was ready for delivery, or did you just call?

No email, though I know it was an inventory vehicle. Called in and they put the delivery appointment in so I can see it on my account now

 

[Roblemire]

Noticed a $1000 overpayment on my final bill of sale. Can’t seem to connect with an account manager either by text or email. Has Tesla gone on vacation?