@jjrandorin, @GitMart, You are both correct. jjrandorin, they do have people reading social media and the forums. It does look like lately that tweeting the Tesla account or Elon makes a difference - sometimes.
GitMart, yes, you are right on the money about the bug report. Most important is exactly like you say, its critical to be able to let the tech know the date and time you filed the bug report, else they will not locate the marker.
Has anyone noticed that the Tesla.com forums were updated/written a few months ago? The people in charge are continuing to work on more features. Just because you don't see frequent implementation of features does not mean its not happening. You want to see something added/changed on tesla.com forums? Make a thread, talk about it briefly but concise. You need not justify it, just describe it.
Same people are a path to reporting an issue. Those people pass what's hot/going on - needs attention upstream. You want to report an issue that is affecting not just you but also others? Go to the Tesla.com forum, to the proper section and start a thread. Be concise try to be brief, but include an invitation/request that anyone else that might have the same join in and comment. The people in charge will pass it along. This has not always been the case. I'm not debating good or bad before. But this is how its being done. Do not expect the issue/problem to be recognized or a reply. Will not happen there.
And separate from that process, we know that local SC people read TMC. They do not acknowledge and never post. But there have been reports by owners frustrated with a problem with their cars within hours getting a call from their local SC and asked them to file a work request or bring their cars in. I can not claim for you that all SCs monitor the forums. But we know some do. There's no list of which do. If it happened frequently or even recently, we would all see examples. I have not seen it recently. But I know its happened within my SC and noticed comments from other owners about their SCs. I suggest no one rely on this as the source to get their car looked at or fixed.
I can not say how I know some things. Said all I can. Please don't ask for more.