How far will Tesla go to fix alignment issues (doors, chrome trim, etc.)

[Drivin]

Well I just took my X into my local SC with 30 items that need to fixed and they said they will fix all of them and any other issues until I am satisfied.

That is great..and expected.

Tesla has the reputation for fixing everything so there is no reason not to ask. This is a $130k car after all, not a toaster.

 

[wiredmeyer]

Only down side so far is that I am on day 9 that SC has had my X and I still have not made it into the service bay. Getting tired of this S.

 

[JimVandegriff]

I emailed my delivery specialist with pictures and a short list of misalignments (and a wind noise complaint which we think is caused by the passenger falcon wing door sticking out a bit further than the passenger door) as well as seal problems, and she sent this on to the service specialist who contacted me to schedule a pickup of our X (vin 50XX), and delivery of a loaner vehicle. I am impressed with her willingness to make things right. We had to put off the pickup because my daughter is giving birth to her first child very shortly, and we are traveling to her home in the X. So we are scheduled for service work pickup on June 20.
On another note, I almost caused a small riot in the parking lot of our local building supply store during their big annual sale today. One person came over to ask about the X, and when I raised the doors for them, the entire lumber yard crew dropped what they were doing and came over to discuss the car. It was fun to give them info, and they were universally impressed. That was my second demo of the day after my inhalation therapist and her crew quizzed me about the car for 15 minutes.
Our issues are not severe, but the wind noise on the passenger side needs addressing. Other than that, we are in heaven with our X.

 

[aesculus]

Only down side so far is that I am on day 9 that SC has had my X and I still have not made it into the service bay. Getting tired of this S.

OK. I have another point now that everyone will hate me for (after my flawless Model X).

I went to the Rocklin, CA service center today to have my rear seats swapped. Got their at 11am for my appointment and the service manager contacted me within 2 minutes of arrival. He asked me if I was going to wait for the service and I said yes. He offered to have someone drive me the 1/2 mile to the 'preferred' burger place but I decided to walk. After doing some emails and calls for 45 minutes I went to lunch and stopped at the local Target in the area for a quick purchase. All told I was at the SC for 2 1/2 hours. Almost as soon as I got back the service manager came by and told me car was sitting in the supercharger, washed and the seats were already installed and checked. They also sold me a $95 SAE J1772 and gave me a hunk of hardware and a dupe license plate frame to match the rear one. They would have mounted the plate for me too but I decide just to do it myself.

While I was waiting for the last 20 minutes of charging I glanced at all the Tesla's in the back parked for service. Not sure how many were there because I could only see a small part of the lot but I saw at least 20. Most if not all were Model S's.

So don't hate me because I am getting all of the love.

 

[K-MTG]

OK. I have another point now that everyone will hate me for (after my flawless Model X).

I went to the Rocklin, CA service center today to have my rear seats swapped. Got their at 11am for my appointment and the service manager contacted me within 2 minutes of arrival. He asked me if I was going to wait for the service and I said yes. He offered to have someone drive me the 1/2 mile to the 'preferred' burger place but I decided to walk. After doing some emails and calls for 45 minutes I went to lunch and stopped at the local Target in the area for a quick purchase. All told I was at the SC for 2 1/2 hours. Almost as soon as I got back the service manager came by and told me car was sitting in the supercharger, washed and the seats were already installed and checked. They also sold me a $95 SAE J1772 and gave me a hunk of hardware and a dupe license plate frame to match the rear one. They would have mounted the plate for me too but I decide just to do it myself.

While I was waiting for the last 20 minutes of charging I glanced at all the Tesla's in the back parked for service. Not sure how many were there because I could only see a small part of the lot but I saw at least 20. Most if not all were Model S's.

So don't hate me because I am getting all of the love.

Too bad they didn't give you a sunshade to fulfill all of your needs

 

[Keith]

OK. I have another point now that everyone will hate me for (after my flawless Model X).

I went to the Rocklin, CA service center today to have my rear seats swapped. Got their at 11am for my appointment and the service manager contacted me within 2 minutes of arrival. He asked me if I was going to wait for the service and I said yes. He offered to have someone drive me the 1/2 mile to the 'preferred' burger place but I decided to walk. After doing some emails and calls for 45 minutes I went to lunch and stopped at the local Target in the area for a quick purchase. All told I was at the SC for 2 1/2 hours. Almost as soon as I got back the service manager came by and told me car was sitting in the supercharger, washed and the seats were already installed and checked. They also sold me a $95 SAE J1772 and gave me a hunk of hardware and a dupe license plate frame to match the rear one. They would have mounted the plate for me too but I decide just to do it myself.

While I was waiting for the last 20 minutes of charging I glanced at all the Tesla's in the back parked for service. Not sure how many were there because I could only see a small part of the lot but I saw at least 20. Most if not all were Model S's.

So don't hate me because I am getting all of the love.

Meanwhile my SC still won't call me back. At least they answer when I call and seem to always tell me "one more week, we're still waiting on a part and we think it will be here by then, and then we can schedule you".

 

[bonnie]

OK. I have another point now that everyone will hate me for (after my flawless Model X).

I went to the Rocklin, CA service center today to have my rear seats swapped. Got their at 11am for my appointment and the service manager contacted me within 2 minutes of arrival. He asked me if I was going to wait for the service and I said yes. He offered to have someone drive me the 1/2 mile to the 'preferred' burger place but I decided to walk. After doing some emails and calls for 45 minutes I went to lunch and stopped at the local Target in the area for a quick purchase. All told I was at the SC for 2 1/2 hours. Almost as soon as I got back the service manager came by and told me car was sitting in the supercharger, washed and the seats were already installed and checked. They also sold me a $95 SAE J1772 and gave me a hunk of hardware and a dupe license plate frame to match the rear one. They would have mounted the plate for me too but I decide just to do it myself.

While I was waiting for the last 20 minutes of charging I glanced at all the Tesla's in the back parked for service. Not sure how many were there because I could only see a small part of the lot but I saw at least 20. Most if not all were Model S's.

So don't hate me because I am getting all of the love.

We have the best service center.

 

[K-MTG]

We have the best service center.

If they start giving out sunshades...I am moving to NoCal from SoCal but I won't be able to "test" my sunshade as the folks in NoCal do not get any sun

 

[bonnie]

If they start giving out sunshades...I am moving to NoCal from SoCal but I won't be able to "test" my sunshade as the folks in NoCal do not get any sun

It's possible that many of us have received sunshades, but were required to sign paperwork saying we wouldn't tell you about it. Not that that's what happened. But it's possible.

 

[K-MTG]

It's possible that many of us have received sunshades, but were required to sign paperwork saying we wouldn't tell you about it. Not that that's what happened. But it's possible.

Send me a PM if this is true and you had to sign a NDA

 

[ohmman]

Just to add to the consensus here - I dropped my X off for droopy falcon wing door and a punch list of cosmetic issues last week. My service center in San Rafael, which is clearly the best, has convinced me to let them keep it for another week or more in order to deal with some panel alignment issues, among other things. They are doing absolutely everything, no matter how minor, and then some. I have avoided making a list of my issues for obvious reasons, but to demonstrate their willingness to fix minor issues, here are three small examples:

• Carpet was glued in a haphazard fashion behind the console. Crumpled and folded over in multiple places. They are replacing the entire carpet.
• Headliner seam had a small alignment issue at the passenger side door. They're replacing the entire headliner.
• A small scuff on the UW material on one of the 2nd row seats. They're replacing the entire seat.

So to answer the question posted in the title - how far will Tesla go to fix alignment (and other) issues? Very, very far. As always, I am thankful to the staff at my excellent Service Center who are a major reason I continue to love my Teslas.

 

[Keith]

Just to add to the consensus here - I dropped my X off for droopy falcon wing door and a punch list of cosmetic issues last week. My service center in San Rafael, which is clearly the best, has convinced me to let them keep it for another week or more in order to deal with some panel alignment issues, among other things. They are doing absolutely everything, no matter how minor, and then some. I have avoided making a list of my issues for obvious reasons, but to demonstrate their willingness to fix minor issues, here are three small examples:

• Carpet was glued in a haphazard fashion behind the console. Crumpled and folded over in multiple places. They are replacing the entire carpet.
• Headliner seam had a small alignment issue at the passenger side door. They're replacing the entire headliner.
• A small scuff on the UW material on one of the 2nd row seats. They're replacing the entire seat.

So to answer the question posted in the title - how far will Tesla go to fix alignment (and other) issues? Very, very far. As always, I am thankful to the staff at my excellent Service Center who are a major reason I can easily continue to love Tesla.

Wow, that sounds fantastic. I hope when my car finally gets in that they will do the same. To be fair, my SC has been nice to deal with, they just seemed like they didn't know what they were going to do about the alignment issues, and were worried it would be too difficult to correct.

 

[Gas Guzzler]

My closest SC in SF is Burlingame and they have only been "so/so" at solving problems and only the ones I've mentioned. Per ohmman, it seems like the SC in San Rafael will go the extra mile to make things right. Does anyone know if you can go to a different SC?

 

[CaliX]

My closest SC in SF is Burlingame and they have only been "so/so" at solving problems and only the ones I've mentioned. Per ohmman, it seems like the SC in San Rafael will go the extra mile to make things right. Does anyone know if you can go to a different SC?

You can go to any SC you want. I have 3 to pick from and have used them all.

 

[Drivin]

Wow, that sounds fantastic. I hope when my car finally gets in that they will do the same. To be fair, my SC has been nice to deal with, they just seemed like they didn't know what they were going to do about the alignment issues, and were worried it would be too difficult to correct.

If they can replace carpet, they can fix alignment issues.
A particular SC may not have the background, but the company does and so it makes no sense to have poorly aligned panels on a $130k car.

 

[Roentgen]

Take a look at this picture of the seal on the front of the door windows where it meets the small fixed pane. Note the gasket is underneath the moveable window until the last inch or so. Does yours look like this too? When I got my car the seal was under the glass on the last inch and the middle part was on top of the glass. I carefully raised the window poking and guiding the glass and seal until they were as depicted in the picture. After a few days they 'learned' this position and now all is good. The drivers door was wrong but the passenger door was always correct. This is how I discovered the error.
View attachment 174799

Are you sure this is the correct way? I was checking my X last night, and both my driver and pass windows are like MXBs above. I actually have not noticed any wind noise, though. I can see in the gasket how it looks like the window could go in there, but wanted to find out if you'd spoken to any SCs about how it's supposed to officially look.

 

[wiredmeyer]

Got mine back today. My main concern is item 3 which has not been addressed. Here is the summary of work:

Job Number Description Of Work Amount (USD)

1

Concern: Replace 3rd Row Seatbacks

Corrections: Replace 3rd Row Seatbacks

Replaced seatbacks per bulletin

Parts Replaced or Added

Part Quantity

3RD ROW SEAT BACK, RH, TAN, SERVICE

(1091084-03-A)

3RD ROW SEAT BACK, LH, TAN, SERVICE

(1091079-03-A)

BOLT, TORX, M10x28.4 (1022449-00-A) 8

WSHR FL M10x24x3 [10]-G720 (1055365-00-

B)

BOLT M12 X 21.5 TORX LK PC10.9 BZ

(1068442-00-A)

MX 3R ASSY TRAY CABLE LH (1068161-00-

A)

MX 3R ASSY TRAY CABLE RH (1068160-00-

A)

SCREW M5 X 65 PAN PC4.4 CZ (1073271-

00-A)

NUT HEX M5x5 STL NYLOC (1073325-00-A) 4

BLIND RIVET, 4.8x1.5-9.5, STL, BLK

(1076298-00-A)

WASHER, 13MM OD, 5.3MM ID, T=3MM

(1088730-00-A)

Pay Type: Warranty


RONC9870016009 05-May-2016 10:24 a.m. 1 of 5

Concern: Check Tire Pressure per CA mandate

Corrections: Check and Adjust Tire Pressure - CA MANDATE

checked and set tire pressures to manufactures specification.

2

Pay Type: Goodwill

Concern: Perform courtesy inspection.

Corrections: Courtesy Inspection

performed courtesy inspection check list.

3

Pay Type: Goodwill

Concern: Customer states: Door has poor visual alignment (FL). Customer reports the Left

Falcon wing door and the front Left door at the very top has poor alignment. The section for

the front door is higher then the falcon door section. Customer request to check and advise.

Corrections: NO LABOR PERFORMED

no labor performed, currently no fix available at this time.

4

Pay Type: Warranty

RONC9870016009 05-May-2016 10:24 a.m. 2 of 5

Concern: Customer states: Customer reports the 2nd row seat belt on the left (driver's side

seat is twisted. Customer request to check seat belt and advise.

Corrections: Seat Belts General Diagnosis

twisted seatbelt back to normal position.

5

Pay Type: Warranty

Concern: Customer states: Customer reports while driving especially at night, there is a Halo

affect, or a double image affect from the front windshield. Customer request to check and

advise.

Corrections: Windshield Liftgate Glass and Body Glass General Diagnosis

confirmed customers complaint and found that engineering is aware and working on a fix

for this issue.

6

Pay Type: Warranty

Concern: Customer states: Customer reports the front seat cooler or cooling system has very

poor operation. Seat coolers do not work very well. Please check and advise.

Corrections: Cabin HVAC General Diagnosis

tested both front seat coolers and compared to another Model X and found them to be

workign as designed.

7

Pay Type: Warranty

RONC9870016009 05-May-2016 10:24 a.m. 3 of 5

Concern: Customer states: Customer reports the falcon door bright work molding has poor

fitment and or alignment, Customer request to check the bright work and also the door itself

for poor alignment and advise.

Corrections: Adjustment General Diagnosis

confirmed customers complaint and found that the bright work will need to be replaced.

part will need to be ordered. special order part not available currently.

8

Pay Type: Warranty

Concern: Customer states: Customer reports the bright work molding on the rear left at the

very end of the vehicle or quarter panel has very poor fitment and alignment with the rest of

the trims. Please check and advise.

Corrections: NO LABOR PERFORMED

right rear corner glass and v shaped bright work will need to be ordered before performing

work. need to remove glass and adjust guide pin to correct issue.

9

Pay Type: Warranty

Concern: Customer states: Customer reports the driver's window generates a very loud

noise, grinding, moaning, groaning type noise while in operation, rolling up. Customer request

to check operation and advise.

Corrections: NO LABOR PERFORMED

front bright work will need to be ordered. bottom of brightwork is contacting window as it

rolls up.

10

Pay Type: Warranty

Service Center hourly rate: USD 175.00

All parts are new unless otherwise specified.

Notes:

 

[Drivin]

Got mine back today. My main concern is item 3 which has not been addressed. Here is the summary of work:

s:

Very useful, thanks.

Good to see that they acknowledge the ghosting and working on that.
What was your seat cooler issue?
On the twisted seat belt, I assume this was a twist somewhere within the car framing (or whatever it is called?)

 

[ohmman]

To be fair, my SC has been nice to deal with, they just seemed like they didn't know what they were going to do about the alignment issues, and were worried it would be too difficult to correct.

My SC is correcting panel alignment issues for me.

 

[wiredmeyer]

Very useful, thanks.

Good to see that they acknowledge the ghosting and working on that.
What was your seat cooler issue?
On the twisted seat belt, I assume this was a twist somewhere within the car framing (or whatever it is called?)

Seat cooler did not seem cool but I understand now that they just circulate air. The seat belt was twisted inside the seat.