Hi all.
For the last two months, the way my system has been operating is that the sun comes up, it fulfils the needs of the energy load of the house, and when the solar energy exceeds that load it begins to charge my powerwall.
Starting this morning, as soon as the sun came up, the battery stopped discharging, the solar panel started charging the battery fully, and any load for the house was supported by energy from the grid. This meant that there was a draw from the grid of 3.6 kW while it recharged my battery fully, and it is only now using energy from the sun to power my house.
I've been on the phone with tesla for almost two hours and they keep telling me that's how it's supposed to work and that the way I'm describing it working previously is "my perception" but not how it's designed to work. Am I wrong? Has it been operating in a non-standard (but significantly better) mode for the last two months and just started following the rules now?
I've never been so frustrated. "That is your perception" should never be part of a customer service's script.
Thanks,
Eliza
For the last two months, the way my system has been operating is that the sun comes up, it fulfils the needs of the energy load of the house, and when the solar energy exceeds that load it begins to charge my powerwall.
Starting this morning, as soon as the sun came up, the battery stopped discharging, the solar panel started charging the battery fully, and any load for the house was supported by energy from the grid. This meant that there was a draw from the grid of 3.6 kW while it recharged my battery fully, and it is only now using energy from the sun to power my house.
I've been on the phone with tesla for almost two hours and they keep telling me that's how it's supposed to work and that the way I'm describing it working previously is "my perception" but not how it's designed to work. Am I wrong? Has it been operating in a non-standard (but significantly better) mode for the last two months and just started following the rules now?
I've never been so frustrated. "That is your perception" should never be part of a customer service's script.
Thanks,
Eliza