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How is the Vancouver delivery & service experience?

srlawren

Member
Aug 3, 2020
720
459
Vancouver, BC, Canada, Eh?
Hi folks,

My better half and I are getting close to finally ordering our Model Y. I've been reading a ton in the TMC community and hearing of a wide range of delivery and post-delivery service experiences around the US and Canada. However, I haven't seen much written about the GVA.

First off, where do things happen currently? We did our test drive at the Robson location back in August, and will be doing another in the next 1-3 weeks and placing our order from there. But I believe that is just a sales office? I know there's a service centre at Powell & Commercial, and from some older threads it sounds like deliveries maybe used to happen out of that location too, but then there's the Great Northern Way location over by MEC which looks to be a pick-up location. Do you have a choice between these two? If so, is one a better choice than the other? Why? Can you share any experiences you've had in either place, good or bad?

For after-delivery sales, I gather it is done at the Powell location. Do Tesla also do mobile service (the rangers) in greater Vancouver? What are they like to deal with? You see a lot of great experiences in TMC and a lot of "they won't fix this or that" as it's "within spec" when it looks quite bad (alignment of various bits of the car mostly). Are the Vancouver staff generally accommodating or dismissive?

Thanks for any feedback you can provide about real-world experiences with Tesla in the GVA. Very much appreciated!
 

m3snowy

Member
Apr 15, 2018
217
183
cloud
The only Delivery Centre is here (the one by MEC):
Google Maps

You can see my post and others in this thread:
Model Y in Canada

Yes to mobile service. If you need service, you just book something from the phone app at West 4th first, and if mobile service is available they'll let you know and re-book you. The one mobile service guy I've dealt with was awesome.
 
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Reactions: srlawren

m3snowy

Member
Apr 15, 2018
217
183
cloud
As I understand, from my delivery rep on June 30th, Powell is now the Mobile Service base, W 4th is the Service Centre, and Great Northern Way is the only Delivery Centre.

FYI the Great Northern Way location is much larger than Powell, in both indoor and outdoor space. Your delivery rep is your friend; work with him/her to document any delivery issues. Like I've mentioned in the other thread, they can fix a lot of things on site, you just have to wait a bit. Paint issues that they can't fix on site need higher-ups approval and isn't easy to get, but know that you've the rights to refuse delivery.

Oh and FYI you can bring your own ICBC agent, if, say you've pre-selected a plate from him/her.
 
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Reactions: srlawren

srlawren

Member
Aug 3, 2020
720
459
Vancouver, BC, Canada, Eh?
Sorry, another question: does Tesla pre-install the front license plate bracket when you pick up in Vancouver? Have seen some YouTube videos talk about how they don't do this in California and instead just include it in the car for you to self-install. Just curious what the situation is here.
 

Oveeus

Member
Jun 4, 2019
214
1,117
Vancouver, BC
In my own experience, they have everything ready to go by the time you are done with all the paperwork.

One of the last steps is the insurance, and they take the plates away from agents as soon as they are done.

I got mine at the end of quarter so the wait time was pretty bad... but other than that... no complaints.
 

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