It took PG&E a few months to get my bill right. My billing date was not affected. It wasn't until the bill I received almost 2 months post-PTO where they finally got things right (the bill a month after PTO was still showing me as on E-1, just with less consumption that month), with several added pages refunding the previous month's charges and then re-applying them as NEM2MT instead for the PG&E Electric Delivery Charges, and NEM E-TOU-A for the SJCE Electric Generation Charges. Then I received the NEM statements for the first 2 months, sent separately but at the same time. For months afterwards the website showed me as having a balance due even though the monthly bills showed everything was paid in full. So things were screwed-up for quite a while, and I guess to an extent still are.
For me, both before and after getting solar I've never seen anything on their website indicating what rate I'm currently on, it seems like there's a spot that
should say it, but it's always been blank. Doesn't seem I get any option to choose different plans, either (the current screenshot mentions "MANAGE YOUR RATE PLAN", but the word Manage doesn't appear anywhere else on the page and the only clickable item in that picture is the FAQ, and under Rate Plans on the top bar of the page there is a "Change Your Rate" option, which is a generic page outside the account saying to sign-in to make changes).
My True-Up date was aligned with my existing billing date, so while I received PTO on 4/26, my first True-Up date was 4/12/20.
