Been about a month since my previous rant.
Although the financial piece seems like it has been corrected, my dashboard with Tesla still says that I owe a final payment. The advisor tells me to ignore it and that I'm paid in full.
Speaking of advisors....since April 25, I've had four new advisors churn through my account. I'll reiterate that I've never been anything less than polite and civil (while also firm in my requests), but somehow I must have a red star by my name.
So, I've texted with my advisors roughly three times a week since April 25. During that time, I've been told
explicitly that my certificate of completion paperwork has been filed with ComEd
four times. I then call ComEd (where I'm literally on a first name basis with the administrator in their interconnection department), and am told "Nope...we have nothing submitted on your account." Back to the text with Tesla, no apologies, no explanations....just "Oh, we'll look into it" and then 2 days later "Yeah...your paperwork has been submitted with ComEd" and around we go.
Last week, they stopped lying in order to tell me that "Oh...No...Wait, your installation requires a performance validation to be done before paperwork can be submitted." Keep in mind, the county approval to operate was provided on February 8, but OK, May 16 out comes a tech to spend 5 minutes to say "it looks like when the county approval was done one of the photographs taken was blurry" Well, thanks very much for taking 13 weeks to fix a blurry photo... now how about processing my paperwork? The tech says he understands that submissions take about 10 minutes and that I should be done that day and that my installation is on the "expedited track" (which made me laugh)
Well, Wednesday the advisor says "Yeah...your paperwork has been submitted" to which ComEd says "Nope", to which Tesla says "We'll look into it." Never to be heard from again.
So, poke again today, and Tesla says...Oh Yeah...it'll be 4 weeks before your papers can be submitted.
Text demanding immediate response sent, Phone call asking for escalation conducted, E-mail sent to the interconnection team asking for expedited service.
I will tell you that I am ready to pull the nuclear option. It has been over a year since my initial order and deposit, and I'm at the point where I can legitimately say I'm not satisfied with my installation, which....how can I be if I can't turn the damn thing on? At some point, I believe my life will be easier if they come out, take their stuff out of the house, and install a regular roof according to their satisfaction clause. I wonder if anyone has ever gone that route.