How long does email customer support generally take to get back to you?

[jonotastic]

I posted before regarding a promised free upgrade from EAP to FSD. I sent an email a week ago to their customer service email and through my tesla account. I haven't received a response from either. Is this normal? I don't want to bombard them with emails, so I thought I'd first ask here to see if this wait time is normal or if I need to resend them again.

Thanks!

 

[Trevor B]

Wait till the rapture come

 

[boaterva]

Yeah, pretty much. I sent in an email a few weeks ago about the map on the app for the car location not updating correctly and they finally got back to me several weeks later. Never mind they didn’t even read it correctly and thought I meant the maps in the car. (I put APP in the subject and the body. But whatever. ) Still not resolved.

Another one I sent in recently about the 1% charging vs the old 3% charging has had no response yet.

I think they triage them for importance so unless it was a high-priority service issue, let it go and be surprised when they get back to you.

 

[Vamken]

Two months and counting.

 

[jjrandorin]

I posted before regarding a promised free upgrade from EAP to FSD. I sent an email a week ago to their customer service email and through my tesla account. I haven't received a response from either. Is this normal? I don't want to bombard them with emails, so I thought I'd first ask here to see if this wait time is normal or if I need to resend them again.

Thanks!

I have emailed customer support maybe 3 different times on things, and the "regular" response time seemed to be around 2 weeks or so, so I find a week to be well within their regular operational response time.

Not saying this is desirable, or good... just that it matches my experience.

 

[glide]

Weeks if you’re lucky. Usually months if at all these days.

 

[jonotastic]

Thank you guys! It's not desirable, but at least I now know I should expect a response. Tesla is lucky they make the most amazing cars because their customer service is... lol

 

[jkoya]

I've emailed Customer Support a few times and on average it's taken about 6-8 weeks for a reply.

I've also emailed the online store support asking about a tracking Number and they replied about 2 weeks after the item was delivered.

 

[zhu-]

Ranges anywhere from a day to never.

 

[Trevlan006]

I am going past 5 months.....not one ounce of joking.

 

[Mod3forMe]

The range is somewhere between not in your lifetime and never.

 

[electrictorque]

Usually 1 to 5 days.

 

[Midway99]

I’ve sent two emails in four months, not a single response.

 

[electrictorque]

I’ve sent two emails in four months, not a single response.

Have you used the online request help form? That is what I use and get a response every single time.

 

[sduck]

I send pretty regular bug reports and feature requests via the online form in my account. They always respond, it used to be within a day or two, but now it's more like a week usually.

 

[Beakerzor]

wow, I thought 5 days was too long. I had to double check my email to make sure it sent. I put in for a service request. The system made an appointment for me next Tuesday. Maybe they can fix it then. I replied and told them I won't be there, but they can go ahead and fix my issue remotely.

 

[dryland]

They get back to you? I thought it was just an email black hole.

 

[gecko10x]

Never, in my experience.

 

[zhu-]

No joke it has been at least 2-3 months to never (1 year+ and counting)

 

[sduck]

My last post was in April, it was maybe a week then. Now it's 2 weeks to a month, if at all.