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How long does it take TESLA to register new user on APP.

Discussion in 'Model S: User Interface' started by usa9910, May 30, 2018.

  1. usa9910

    usa9910 Member

    Joined:
    Apr 27, 2018
    Messages:
    55
    Location:
    Vancouver, BC
    Hey,

    I am buying a TESLA this Monday (P85) and wanted to know how long does it take TESLA to update the vehicle ownership and when can i start using the app?

    After i sign the papers, i will call TESLA and let them know I am the owner..what are the next steps?

    thanks
     
  2. croixkat

    croixkat Member

    Joined:
    May 2, 2018
    Messages:
    5
    Location:
    Ohio
    Mine worked on the way home from picking it up.
     
  3. usa9910

    usa9910 Member

    Joined:
    Apr 27, 2018
    Messages:
    55
    Location:
    Vancouver, BC
    Sorry I should have added I'm buying it from a Salesman in Ontario not from the Tesla dealership
     
  4. vraev

    vraev Member

    Joined:
    Jan 31, 2018
    Messages:
    155
    Location:
    Toronto
    I bought mine direct from Tesla and it took 2-3 days to get the app up and running. I had to call Tesla customer support, ensure the car was properly registered to my account before I could log in.
     
  5. CarolinaBMXers

    Joined:
    May 6, 2018
    Messages:
    32
    Location:
    Fort Mill, SC
    Once they got copy of my registration/ title on a Thursday, it worked on Monday....
     
  6. mknox

    mknox Well-Known Member

    Joined:
    Aug 7, 2012
    Messages:
    9,913
    Location:
    Toronto, ON
    I sold my 2013 S to its new owner via Tesla when I purchased my new Model X (Convenience Sale). I could still "see" my old car on the app along with my new one for about a day.
     
  7. .jg.

    .jg. Member

    Joined:
    Feb 27, 2018
    Messages:
    279
    Location:
    Weston Super Mare, England
    In my case, it took almost a month before Tesla added the car I bought privately to my Tesla account. In addition to the documentation that I emailed to them (registration, driving license, etc.), Tesla also waited until they received confirmation of the transfer of ownership from the previous owner. The previous owners had gone to a holiday home in another country and their domestic staff only took interest when I suggested that my service would be booked on the previous owner's account.
     
  8. Mayo

    Mayo Member

    Joined:
    Aug 31, 2016
    Messages:
    159
    Location:
    Corona CA
    Email Tesla Customer Support they will do nothing over the telephone. I had to remove a sold tesla. and was requested to email them a copy of my ID and all paperwork related to the sale of the Tesla. After following thier instructions it took another three weeks for it to be removed. Good Luck
     

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