Another update. The car is ready for pickup! Excited to get it back.
They sent me the invoice and immediately I was surprised and disappointed to see that 1. They are attempting to charge me $170 for the trim they broke and called me about (claiming full responsibility and that they will replace) and 2. Charging $195 in labor when it clearly states on the Tesla website "This upgrade is available for $2,500 plus applicable tax including installation." Infotainment Upgrade
I'm trying to get this resolved so I can pay for the upgrade and move on with my life. Tesla service bait & switch is getting old. Also they apparently damaged and replaced the entire top of the dash.
Here is what they sent me:
View attachment 543403
I have noticed lately that with the new Adobe approve and return system many a time I get a second or even a third amendment. Most often not at my request. I am sure if they took responsibility they also could just have entered the line item as customer pay when putting piece on as an accident. The other items on the work order are customer pay. Please do let us know the outcome. I mean was it bait and switch and all that. Would think if they messed up your dash and replaced that would follow down hill on the other parts.