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How long to expect before I'm contacted by the DS?

Discussion in 'Model S: Ordering, Production, Delivery' started by OverZealous, Aug 19, 2015.

  1. OverZealous

    OverZealous Member

    Joined:
    Oct 15, 2014
    Messages:
    68
    Location:
    Louisville, KY
    I finally bit the bullet and placed my order on August 8th, and it was confirmed on August 16th (Midnight Silver 85D). The car isn't expected to be delivered until late Sept/October (it was just Late September when I ordered...).

    I haven't finalized the loan or had the outlet installed, because I wanted to see if the DS would have anything to say or add before I made final commitments. I know it's only been a few days, but hey, I'm excited!

    So, roughly how long after the order was confirmed did you have to wait to get contacted by someone?
     
  2. tstafford

    tstafford Member

    Joined:
    Jul 4, 2015
    Messages:
    790
    Location:
    Nashville, TN
    I'm sort of shocked they haven't contacted you already. They reached out to me two days after I placed the order - so well before confirmation.
     
  3. OverZealous

    OverZealous Member

    Joined:
    Oct 15, 2014
    Messages:
    68
    Location:
    Louisville, KY
    Well, this is awesome timing—I was literally contacted less than an hour after I posted it. :biggrin:

    My guess is the referral program has slammed Tesla. I noticed most of the recent serial numbers were below 100K, but mine (placed just a couple weeks later) is 102,115.

    It'll be interesting to see what sort of effect that has on the delivery estimates, especially with the Model X rolling out soon (I assume).
     
  4. 78Lion

    78Lion Member

    Joined:
    Mar 17, 2012
    Messages:
    124
    Location:
    Maryland
    I received a hand off email from the sales consultant I was working with, introducing my DS on the day of confirmation. I received an introductory email from my DS with a bunch of questions on the same day.

    Handled as well as I could have expected.
     
  5. Bifff67

    Bifff67 Member

    Joined:
    Nov 2, 2011
    Messages:
    271
    Location:
    Northern Virginia
    Exactly what happened to me too, same day.

    Pick up the phone and start calling, closest center or the 800 number. Do it tonight. Say what you told us, I am sure they will get you a connection.

    let us know ...
     
  6. BoerumHill

    BoerumHill Member

    Joined:
    Apr 23, 2015
    Messages:
    608
    Location:
    New York, NY
    Not surprising, not a coincidence. Many owners are contacted after posting about an issue. TM reads these forums & follows up when possible.
     

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