Sounds like they do things a bit different now. My experience was: decided I need to check out Tesla, no service center or store within 250 miles. So, I just got on my iPad and configured a few variations (back then you could save them with different names and go back to them later). Things like premium lighting and a couple others were bundled with the tech pkg back then, so that was a given. Pano in FL? Yes, please. Air suspension... I've never had it so sounded like fun. 19" wheels are fine for me. Leather interior, but what color? This and the trim were my most difficult choices! Black leather, obeche gloss (mine has the grain running vertically, no longer available). Upgraded sound? Always. That was about it in 2013! So, never having seen or driven one, I chose blue exterior, and clicked to reserve. Two days later I got an email telling me it was time to finalize! I wasn't expecting anything so soon, so I didn't see it for a couple of days. When I finally did, I just went for it. THEN the torturous waiting began. I was a raving lunatic here on TMC for about 6 weeks. Ah, good memories!
I've never regretted my choices, although since I've fallen in love with the gray interior...