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How many forum members have their car? And how many have had the car taken to the Service Center?

Discussion in 'Model 3' started by steven415, Feb 17, 2018.

?

Have you taken your 3 to the service center?

  1. Yes

  2. No

  3. Don't own a 3

Results are only viewable after voting.
  1. steven415

    steven415 Member

    Joined:
    Jan 19, 2018
    Messages:
    113
    Location:
    California
    I know there are a lot of VIN trackers and member trackers out there, but I was wondering if we could get a Service Center Tracker going or added on?

    I am curious at the % of Model 3s needing to go back to the service centers for repairs or bad craftsmanship.

    While I don't think this will deter me from buying my 3 when it's my turn, It might be useful to track for a few quarters of this year.
     
    • Like x 1
  2. canyondrive

    canyondrive Member

    Joined:
    May 23, 2015
    Messages:
    45
    Location:
    Northern California
    Probably need to go in 2nd time for non-dimming rear view cabin mirror and charger door needs service message. Charging door still works.
     
    • Helpful x 1
  3. Tiger

    Tiger Active Member

    Joined:
    Oct 31, 2016
    Messages:
    1,118
    Location:
    Estonia
    @Troy Would be nice to have a tracker that can show both how many times VIN (part of it) in service and also what percentage (%) of ownership spent in a service center and also graphs relative to both time owned and time purchased because if there are issues you would expect them to be resolved early on. Possibly track also times waiting to get into service.
     
    • Like x 1
  4. Zythryn

    Zythryn M3 Silver, M3 Midnight Silver

    Joined:
    Mar 18, 2009
    Messages:
    2,104
    Location:
    Minnesota
    I have been to the service center, however I voted no as it was not for a repair (it was for a second set of wheels I had ordered).
    This really isn't going to tell you much over time, as the numbers can change quickly.
    You really need a spreadsheet to track this.

    For example, even though I voted NO, I may have a repair next week.
    Or, 90% of owners may have to bring it in for a repair within a month, but not need to go again for 10 years (made up stats, I don't believe either is likely). The resulting poll wouldn't give you an accurate picture.
     
  5. RedOctober

    RedOctober Member

    Joined:
    Oct 31, 2017
    Messages:
    278
    Location:
    Earth
    I
    If you’re worried about the quality or workmanship don’t be. Most comments I have read from people who have them love them and say they are well put together. A report just came out of German by the people who took the car apart, benchmarked and reverse-engineered it, stated they were very impressed.
     
    • Informative x 1
  6. trace

    trace Member

    Joined:
    Dec 28, 2017
    Messages:
    136
    Location:
    Michigan
    It's also worth noting that the people who have no issues are out enjoying the car instead of posting on the forums about it. The majority will always be quite.
     
    • Like x 3
  7. Tiger

    Tiger Active Member

    Joined:
    Oct 31, 2016
    Messages:
    1,118
    Location:
    Estonia
    When aiming at improving things, only complaints matter as they can be dealt with constructively and proactively to better quality of processes and outcomes.
     
  8. RandyS

    RandyS Fan of Elon

    Joined:
    Jul 8, 2012
    Messages:
    623
    Location:
    San Diego
    Took delivery on 12/26. Went into service with 3 issues on 2/9 and picked up on 2/14. 1 issue fixed, 1 issue intermittent and not seen, and one issue termed "normal" and not addressed.
     
    • Informative x 1
  9. ecarfan

    ecarfan Well-Known Member

    Joined:
    Sep 21, 2013
    Messages:
    18,497
    Location:
    San Mateo, CA
    Running a poll on TMC will not provide you with accurate data because it is not a random sample. People who have had issues with their car are far more likely to participate in the poll compared to people who have not had issues and therefore are not scanning TMC looking for reports of problems because they are happy with their car.
     
    • Like x 1
  10. TexasEV

    TexasEV Well-Known Member

    Joined:
    Jun 5, 2013
    Messages:
    7,616
    Location:
    Austin, TX
    Yes, they will be quite quiet.
     
    • Funny x 2
  11. steven415

    steven415 Member

    Joined:
    Jan 19, 2018
    Messages:
    113
    Location:
    California
    While this is obviously flawed, it's better than defending the car blindly. I'm sure a lot of non owners like myself are worried about going to the service center and having to take time off work to do so.
     
  12. camrunr

    camrunr Member

    Joined:
    Nov 13, 2017
    Messages:
    31
    Location:
    Camarillo, CA
    My rear speakers not connected, and the A-pillar trim pieces are separating. At the local service center, the speakers were an easy fix, but they ordered new trim pieces for the A-pillar business. I'm going in tomorrow to get the trim installed/fixed, and also 2 new issues: The left scroll wheel is inconsistent. Sometimes I have to scroll for 3 or 4 swipes for the volume to even recognize a change was made. And the rubber seal around the driver window is having issues. (see pic)

    Additionally, while cleaning my windshield last Friday, I bumped my review mirror. Ever so slightly. It literally fell off the ball joint deal it connects with. After several minutes of attempting re-connection myself, i punted and contacted my local super-awesome Ranger. He stopped by and fixed it pronto. Bonus: Got to geek out on Tesla tech/chatter from his PoV.

    EDIT: Forgot, the first trip to the SC also addressed a slight pull to the right that was present and obvious since delivery.
     

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