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How often are the supercharging stations broken?

Discussion in 'Model S: Battery & Charging' started by Sailor123, Feb 22, 2014.

  1. Sailor123

    Sailor123 New Member

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    I backed into spot 2b in rocky munt, hooked up! went to lunch. After lunch, opened iPhone to check my charge. It had not been charging...station had no power. Moved to another station and started over...but lost 30 minutes.
    how often does this happen?
     
  2. swegman

    swegman Member

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    Did you report it to Tesla? I used the same spot back in early December and it would not charge. In addition, the charge cable did not want to release from the charge port. I eventually got the cable out and reported the problems to Tesla, whoi said they would have someone check the charger.

    If you have not reported it to Tesla, please do, just to make sure they are aware there is a problem. Thanks.
     
  3. Kraken

    Kraken Member

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    That sucks. It isn't all that rare. I had it happen to me at tejon ranch. I always wait for it to say it is charging (best advice I have on this topic). That time, A few other cars tried and failed too. The charger was full (thanksgiving weekend), so each person waited for a different one to open. Sme tesla employees were a few minutes ahead of me on the route. I let them know when they got back to their car.
     
  4. Todd Burch

    Todd Burch Electron Pilot

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    A month or two ago I took my son to the Children's Museum of Richmond and by pure crazy chance ran into a Supercharger engineer from Palo Alto who was visiting his parents in Richmond(!). (Saw my Tesla jacket).

    I asked him about this. He said it's fairly rare, but all of the Superchargers are connected via network to a control center, and should any go down, they get a team on it pretty quickly. (My impression was that someone's there working on it within a few hours or less).
     
  5. Cottonwood

    Cottonwood Roadster#433, Model S#S37

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    #5 Cottonwood, Feb 22, 2014
    Last edited: Feb 22, 2014
    Also, they have real time status info at the control center. Until they have the Supercharger Status on the 17, I have no qualms about calling 877-798-3752 and asking for status if the Supercharger is critical to my drive. Call ahead and check! The folks at the other end of the line have always been happy to help!
     
  6. Sailor123

    Sailor123 New Member

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    Thanks

    Thanks will call them. Ran into same issue in Burlington, NC...the first three chargers I tried did not work!
     
  7. Kraken

    Kraken Member

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    Also try plugging in multiple times. Make sure it's in all the way. I've had issues on the first couple of attempts, but then success on my 3rd or 4th on the same charger.
     
  8. darthvdr

    darthvdr Member

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    I always wait for the plug to turn green, then I wait for confirmation on the screen of high amperage charging before leaving the Tesla.
     
  9. spentan

    spentan Active Member

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    This is me also.

    I tend to keep an eye on it through the app as well
     
  10. DFibRL8R

    DFibRL8R Member

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    I had issues in Richmond, possibly due to difficulty getting the plug in all the way also despite a fair amount of force it kept giving a red colored light ring and car said charger not connected properly. Moved to next charger over and it worked fine. In Rocky Mount, on of the chargers gave no indication of working so I picked a different one and it worked fine.
     
  11. Cottonwood

    Cottonwood Roadster#433, Model S#S37

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    Once again, if you have problems like this call Tesla at 877-798-3752 (the number is on the pedestal). Many issues can be sensed by their remote connection, but it never hurts to make a call and report the problem, and it may help the next MS owner, who may be you one day... :wink:
     
  12. scaesare

    scaesare Active Member

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    I also had trouble in Glen Allen (outside Richmond) at one of the chargers back in November shortly after it opened. It was pedestal 2B, IIRC.

    The car would report that the cable was faulty. I called it in to Tesla at the time. I was there again a couple of weeks ago, but didn't use the same pedestal, so I don't know it's current status.

    That's the only issue I've had in the almost dozen times I've used the superchargers...
     
  13. EdA

    EdA Model S P-2540

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    Last week I charged at Greenwich, CT (SB) -> Newark, DE -> Bethesda, MD -> Glen Allen, VA (3X to Norfolk, to Charlottesville, to DC) ->
    Bethesda, MD -> Newark, DE -> Syosset, NY -> Greenwich, CT (NB). I think we had one bad charger in Greenwich - I called Tesla because
    one spot was ICE-d by ice and snow. We meant to hit the JFK airport SC but ran out of time.
     
  14. B-Chicago

    B-Chicago Member

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    Just tried the Highland Park, IL supercharger for the first time while running an errand today. I plugged in to 1B next to someone who was already plugged into 1A. There was also someone at 2B, so I had to be next to someone either way. After plugging in, I noticed I was only getting 53-56A charging. Why so low? (Vs 80A on my HPWC at home). I went inside to make sure I was hooked up correctly and was told that the first car to plug in on one of the shared chargers (ie 1A was there before me) gets the bulk of the power until their range gets near capacity. I didn't realize this. I stayed about 30min and got 20miles of range. Not what I was expecting from a supercharger and would not go back unless far away from home and really in a bind.

    I didn't think to ask the person in 1A what kind of power he was getting.
     
  15. stevezzzz

    stevezzzz R;SigS;P85D;SigX

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    To be fair, the Supercharger wasn't broken: it was operating as designed. Each SpC cabinet can deliver up to 120kW to one or two cars; the first car to plug in gets all the kW it can accept, and the second to plug in gets what's left. As the first car's charge rate ramps down, the second car's rate ramps up.

    Don't forget that 56A at ~400VDC is a whole different animal compared with 40A or 80A at 240VAC. It's kW you want to display on the car's Charging screen: then you can compare apples to apples.
     
  16. Kraken

    Kraken Member

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    Thus is all true about the second car getting less, but 20 miles in 30 minutes is still much slower than I would expect even if you are the second car. The only factor that I can think of is that you also get less if you are near full to start with. I wouldn't expect this to be your typical experience. To get 20 miles in 30 minutes, you would have been getting an average of 12 kw. After 5-10 minutes, the other car should have been below 90kw, and at least 30kw should have been available for you for the next 20 minutes, which in itself should have been over 30 miles.

    it may have been a bad connection, your car, the charger, or something else. The only way to know for sure would have been to try plugging it in again and then eventually trying anger charger.
     
  17. stevezzzz

    stevezzzz R;SigS;P85D;SigX

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    Another data point: bay 3A at the Yuma supercharger took several tries to connect and then gave me a "Check Charger Power" fault on Friday. I moved over to 2A (which worked fine) and called the Superchargers desk at TM to let them know.
     
  18. EdA

    EdA Model S P-2540

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    This could also be the case if your battery was cold.
    It happened to me when driving a few miles to a SC when it was 22F out.
     
  19. B-Chicago

    B-Chicago Member

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    Thanks, I'll try again this weekend and see what happens. It was about 10F degrees, so that might have contributed.
     
  20. FlasherZ

    FlasherZ Sig Model S + Sig Model X + Model 3 Resv

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    How long had you been driving before stopping there? In cases where it is that cold, it can take 15 minutes or so while the battery pack is warmed before the SpC can ramp up.
     

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