Welcome to Tesla Motors Club
Discuss Tesla's Model S, Model 3, Model X, Model Y, Cybertruck, Roadster and More.
Register

How often do you have to reset?

Samyul

Member
Feb 18, 2021
62
53
Irvine, CA
I've had the MY since March 6, and I've had to reset 3 times because the touchscreen was unresponsive. Is that normal? Is it just like your phone, and it's to be expected that we'll have to reset from time to time?

What was interesting is that even though the touchscreen didn't work, I was able to still control things through my phone like open up the trunk/frunk and change the climate controls.

It was just a little disconcerting because I didn't realize the touchscreen was unresponsive until after I was already on the move.
 
  • Helpful
  • Like
Reactions: Reborn and FlyF4

BreatheEasier

Member
Mar 26, 2020
574
400
Northern Virginia
Owned since late June 2020, and over 7200 miles, have reset (with the steering wheel controls - not a hard reset) approximate 5 times due to unresponsive screen controls. It was partial unresponsiveness (some items worked, some didn't, typically the radio) and only 1 time it was full screen unreponsiveness. I have never had a full crash/reboot on its own. For as complex as any software and operating system is, I think resetting 5 times over close to a year is completely acceptable. I've owned an iPhone 12 Pro Max far less time than my MY, and have rebooted at least 10 times due to unresponsiveness, losing cellular/WiFi without recovery, and other random software failures/freezes.
 

Samyul

Member
Feb 18, 2021
62
53
Irvine, CA
So it sounds like I'm having to reset it more often than others. I was hoping it was not out of the ordinary. At the same time, I haven't experienced any black screen that others mentioned. I suppose that could be worse.
 

webbah

Active Member
May 22, 2012
1,001
949
Lucerne, Switzerland
I typically do this after any update, but that is just for good measure. Yes, the system reboots after an update but I've found this works for me and I then don't have any issues. Owned for close to 2 years now. I only recall issues with older versions and perhaps this approach I take helps but probably isn't necessary. Only takes a few minutes though. I experienced issues with LTE dropping out from time to time on my side. With occasional screen funkiness.
 
  • Like
Reactions: jpfive

jeffbco

Member
Jun 7, 2020
680
380
Austin, TX
I typically do this after any update, but that is just for good measure. Yes, the system reboots after an update but I've found this works for me and I then don't have any issues. Owned for close to 2 years now. I only recall issues with older versions and perhaps this approach I take helps but probably isn't necessary. Only takes a few minutes though. I experienced issues with LTE dropping out from time to time on my side. With occasional screen funkiness.
I do the same thing after updates. I've had my 2020 LR MY since 8/2020 and have only rebooted at my initiative (after OTA updates) never because of software glitches. Guess I've been fortunate.
 

GtiMart

Member
Nov 13, 2019
983
826
Quebec City, Canada
I've had the screen unresponsive when the car boots up after sleeping for a while. I'm talking 15-30seconds, after which it works fine. Are you in this situation? If so, just leave it some time.
I've had the screen misbehave or otherwise not take my inputs when it was very dirty or when the screen protector caused trouble, somewhat simulating multiple presses at the same time. Make sure your screen is clean and your protector is very well installed, if you have one. I needed to reset once after the protector install.
If you are not in any of these conditions, then something might be wrong.
 

dc5itr888

Member
Nov 13, 2020
112
29
Los Angeles
Its done that twice with me. Owned the car for 3 weeks so far.

Both times was entering the car. First time was getting in the driver seat and needed to go to work but heard the chime but no screen. Decided to try putting it in gear to Drive, pushed the accelerator pedal and it moved without the screen being on. I put it in park, got out and got back in and the screen came up.

Second time was when I needed to program a new key, I got into the passenger side, sat down and no screen but heard the chimes. I got out and walked to the driver side and sat down and the screen came on.

I reset (Held down the two toggles on the steering wheel) only once.
 

GtiMart

Member
Nov 13, 2019
983
826
Quebec City, Canada
That sounds like the first case I described
Let the car boot properly, give it 15-30 seconds. At least you can drive. Mine doesn't go black but it's not responsive during that time and there's a message indicating that it's booting up...
 

alexcue

Member
Aug 5, 2020
348
225
Los Angeles
Once, and I've owned it since late Oct '20. It has reset itself while driving twice over 7300 miles.

To be honest, the updates usually come every about every 3 weeks or less, so the car is rebooting itself within that time. Teslafi lets me know the time between the updates, it says the average is every 11 days, and the last one has been 16 days... that might be the reason.
 

BeeBee

Member
Mar 15, 2020
99
41
Boston Suburb
I've had the MY since March 6, and I've had to reset 3 times because the touchscreen was unresponsive. Is that normal? Is it just like your phone, and it's to be expected that we'll have to reset from time to time?

What was interesting is that even though the touchscreen didn't work, I was able to still control things through my phone like open up the trunk/frunk and change the climate controls.

It was just a little disconcerting because I didn't realize the touchscreen was unresponsive until after I was already on the move.
We’ve had our MY for a little over a year. Once about six months ago the screen went black while driving on the expressway. It reset itself before I had a chance to pull over to reboot it. In the past 2 weeks the screen was black two separate times. I couldn’t wake the car to leave our garage. So I had to do a hard reboot both times (pressed both scroll wheels and the brake pedal). It took about 5 minutes each time. I’ve read on other threads that recent software updates are buggy. So I’m not sure if I should continue to expect this to occur after updates.
 

About Us

Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.

Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.


SUPPORT TMC
Top