how often is mobile service ridiculously late?

[crackers8199]

i had an appointment for mobile service to do my tire rotation this morning at 10:30...it's noon and they're still not here. i gave them an hour before calling to see what was up...no answer (and no response to voicemail yet). not sure if i'm supposed to just sit here all day waiting or what...

 

[KingTito]

Never in my limited experience. Lots of communication from them about arrival time etc.

 

[ngogas]

Mine was set for 8 and they got here at 8:40 am.

 

[crackers8199]

interesting. not sure who to call at this point, then...the guy who scheduled it for me is non-responsive at the moment, and every time i call the main support number the wait time is in the neighborhood of an hour.

 

[GWord]

We've used them 3 times. Each time they have been spot on.

 

[Msjulie]

i've been lucky, both times quite punctual - 3rd visit is schedule for 10/12 so hoping it remains a pattern

 

[trunks13]

Dumb question, but how do you schedule a mobile ranger service and what kind of services do they typically perform? From my Tesla account, all I see are the service centers nearby.

Thanks!

 

[Need]

Dumb question, but how do you schedule a mobile ranger service and what kind of services do they typically perform? From my Tesla account, all I see are the service centers nearby.
Thanks!

You call in and they will check if mobile service is available. I had Mobile Service came out twice and both time they were about 1 to 2 hours late, but I get TXT telling me that they are running late. This is from Buena Park Mobile Service and they are about 55 miles from me.

 

[MXWing]

They aren’t on time but they usually contact me with their eta and phone numbers so communication is two ways.

 

[brobinson]

Only used them once out of Cleveland, which was actually yesterday. He was 15 minutes early and called me ahead of time to confirm. Very pleasant experience!

 

[ebmcs03]

They were 50 mins late when they came out to fix my license plate screws. No communication about being late either.

 

[Eshepley]

8:30-12:30 window for cabin filter change (tired of car smelling like feet). Tech calls at 12:45 to say he’s running late. Shows up around 1. Nice young guy-hard to be mad at. Checked my charge port and found broken connector (grateful because I didn’t ask for this). Apparently Denver area has about 8 mobile service trucks plus a couple of specialty trucks. He replaced filters and let it run to make sure no smell. What looked to be a missed appointment ended up being a pleasant experience, minus the four hours I spent waiting for the guy.

 

[ebmcs03]

8:30-12:30 window for cabin filter change (tired of car smelling like feet). Tech calls at 12:45 to say he’s running late. Shows up around 1. Nice young guy-hard to be mad at. Checked my charge port and found broken connector (grateful because I didn’t ask for this). Apparently Denver area has about 8 mobile service trucks plus a couple of specialty trucks. He replaced filters and let it run to make sure no smell. What looked to be a missed appointment ended up being a pleasant experience, minus the four hours I spent waiting for the guy.

typical. They were 4 hours late to my last appointment.

 

[RayK]

Had mobile service out to install HW3 at the end of April. Ranger arrived at the end of the scheduled period (10:30a, to 12:30p). Got a phone call a few minutes before he showed up. Took him about 90 minutes to do the work. So far that's been my only experience with mobile service.

 

[Carltona]

Scheduled between 8:30 and 12:30. Confirmed. Now 2:30 absolutely no contact from Tesla and no way to contact them. Really very disappointing. Shows lack of respect for customer time. Bet of the fuel truck showed up late for a Falcon9 launch Elon would be pissed.

 

[Mattopotamus]

Dumb question, but how do you schedule a mobile ranger service and what kind of services do they typically perform? From my Tesla account, all I see are the service centers nearby.

Thanks!

If you are using the app, it is all about the address you input. When I use my home address mobile service is unavailable, but at work it is an option. I have all of my service done using my work address so it's mobile.

 

[texas_star_TM3]

mobile service rocks. had to use them twice (minor stuff) and in both times they told me an appointment was available days earlier and showed up right at the time they said they would

 

[Shelburne]

i had an appointment for mobile service to do my tire rotation this morning at 10:30...it's noon and they're still not here. i gave them an hour before calling to see what was up...no answer (and no response to voicemail yet). not sure if i'm supposed to just sit here all day waiting or what...

I've only needed mobile service once, and yes the guy was late, but he called multiple times to tell me when he would finally be there and he did finally come when he said he would. The delays were because of really bad weather, so I don't blame him at all.

 

[father_of_6]

This thread's funny... it's as if we're not discussing humans.

 

[Gizmo35]

Mobile service has been spot on for me with regard to tining. They show up on time and even call when on the way with a time estimate. I have used them about 6 times now.