I'm going to SF tomorrow morning, and have the Fremont factory tour tomorrow afternoon! SO EXCITED!!!!!
Yes, you need to email the above address, but you generally need to book well in advance. No harm in emailing, and in my experience they were VERY quick to reply.
From their email:
- We host factory tours for Tesla owners Monday-Friday promptly at 10am, 11am, 1pm, and 5pm
- Owners’ Tours are not available on weekends or major holidays
- Tours last approximately 60 minutes
- All minors must be accompanied by an adult
- No infants or toddlers (0 – 36 months old) permitted on the tour
- We allocate 4 seats per owner group, and the registered Tesla owner must be present with their guests on the tour
- We are able to allocate extra seats only if the entire tour party is the owners’ immediate nuclear family (registered owner, spouse, and more than 2 dependent children)
- We cannot reserve tours more than two months in advance
- We suggest booking at least 2-4 weeks in advance to ensure you get a seat on a tour
- Tesla owners may book one tour per calendar year
Parking may be limited, so use the complimentary Valet Parking near the Main Lobby if you have any problems finding a parking spot