How to cancel a reservation?

[Mojnalog]

Hello everyone,
I need help. I would like to cancel my reservation for Tesla Model 3. I followed the instructions - "go to My Tesla on the website, click on the "Manage" button for your Model 3 reservation, and there's a link at the bottom of the first paragraph to "...request a cancellation"."
But I do not have link for "request a cancellation".

I can't get anyone on the phone.
What to do? How to cancel a reservation? How to return the deposit?

 

[cgiGuy]

Are you trying to do this on the US website?

 

[SDM44]

If you put the $100 deposit down, then that's going to be non-refundable if you cancel your order by choice.

 

[Ruth G]

Hi, I have the same issue. When the 3 was first anounced, I put down a £1000 reservation fee, fully refundable. but I have not ordered a car. previous threads have reffered to clicking a button on the website, which no longer exists. the contact number doesnt get answered and seems to only be about orders. the website contact form brings no response. I see other threads about raising a ticket to get a refund, How do you go about doing that? am I really down to sending a letter to head office?

 

[Mojnalog]

If you get any answer or find a solution to our problem, I would ask you to let me know.

 

[SmoothGB]

Hi, I have the same issue. When the 3 was first anounced, I put down a £1000 reservation fee, fully refundable. but I have not ordered a car. previous threads have reffered to clicking a button on the website, which no longer exists. the contact number doesnt get answered and seems to only be about orders. the website contact form brings no response. I see other threads about raising a ticket to get a refund, How do you go about doing that? am I really down to sending a letter to head office?

I’m amazed that you’ve held onto it so long!

 

[Ruth G]

I’m amazed that you’ve held onto it so long!

Optomisum? inertia?

 

[Ruth G]

Are you trying to do this on the US website?

I am in the UK

 

[cgiGuy]

I am in the UK

Not sure if it's the same on the UK website, but on the US one (and this is CyberTruck) this is what you're looking for.

 

[Ruth G]

RIGHT - I have got this sorted now. on my UK tesla website, there was a page for my local sales team, giving the phone number that I havd previously tried with no luck and an email address I hadnt tried. I recommend emailing
[email protected]
they took my bank details and reservation number and logged the request. they gave the usual " it will be 45 days" but it has been less than a week and I have the refund.