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How to contact Tesla?

Discussion in 'Tesla Motors' started by kirkbauer, Jul 28, 2015.

  1. kirkbauer

    kirkbauer Member

    Joined:
    May 31, 2015
    Messages:
    490
    Location:
    Atlanta, GA
    When I was waiting for my MS I called the corporate delivery number and left three messages over two weeks and never got a return call. Eventually my car showed up and it didn't matter but I have some feedback for them and I'm curious what number or who to call.

    When I bought the vehicle they told me I'd get the paperwork in the mail in about two weeks and I had 30 days to take it in. In reality it was over three weeks when I received the docs and by the time I went to the tag office it was 32 days since purchase and I was assessed a $450 late fee.

    Now I admit I should have been more on top of things but I wish Tesla had mentioned the substantial penalty for being late and mentioned the exact deadline date. I know it is my responsibility but I feel if they are going to avoid dealers then they should help out all they can. Obviously I wouldn't have had to pay this fee if I had purchased from a traditional auto maker.

    Additionally if they would have told me when they mailed the docs and sent a tracking number I wouldn't have missed the Saturday delivery.

    In the end I only had four business days from the time I had the paperwork in order to register and avoid the penalty. I'm assuming many Tesla customers are in the same boat as I am and have work and family obligations that make it difficult to go to the tag office on such short notice.
     
  2. dsm363

    dsm363 Roadster + Sig Model S

    Joined:
    May 17, 2009
    Messages:
    18,235
    Location:
    Las Vegas, NV
    Have you had any email contact with with or your delivery specialist? Could also call your local store.
     
  3. CHG-ON

    CHG-ON Still in love after all these miles

    Joined:
    Jun 24, 2014
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    2,754
    Location:
    Santa Cruz Mountains, USA
    Wow. Mine was emailed to me almost immediately. The hardcopy did take time.
     
  4. kirkbauer

    kirkbauer Member

    Joined:
    May 31, 2015
    Messages:
    490
    Location:
    Atlanta, GA
    I'm talking about the hardcopy certificate of origin and bill of sale.

    Good news is my local rep offered to reimburse me for the late fee.
     
  5. neroden

    neroden Happy Model S Owner

    Joined:
    Apr 25, 2011
    Messages:
    3,536
    Location:
    Ithaca, NY, USA
    Good. They should reimburse you for it. They did a poor job of communication, gave you a delayed delivery, and it resulted in costs to you.
     
  6. bonnie

    bonnie Oil is for sissies.

    Joined:
    Feb 6, 2011
    Messages:
    14,241
    Location:
    Columbia River Gorge
    Stating the obvious - I'm sure that's why they are reimbursing him. And also kudos to them for acknowledging it, right?
     

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