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How to Delay/ hold order?

NikolaTs

Member
Mar 14, 2021
53
27
New England, US
I’ve seen mentioned that people were able to place the reservation, then place it on hold for some period of months before you’re paired with a VIN. How do you do that?
I placed an order end of March, then noticed they’re estimating June for delivery, but I’d rather wait. I both texted and emailed the sales advisor who helped me during the test drive and haven’t seen any response at all, or changes to the estimated delivery date. I think it’s a ymmv situation, but Is there some trick to getting SAs to respond? Or do I just wait till I get a VIN and they start bugging me for insurance and payment, and delay at that point ?
I’d rather delay / hold the Rez now if possible since the clock starts on the timer once they give you a VIN.
 

dc5itr888

Member
Nov 13, 2020
102
22
Los Angeles
I dont think there is anyone but a SA or someone at their Delivery Center that can do it.

I know at first my SA answered my calls/ email pretty fast (A day or two after sending)

When my VIN was assigned/ prompted to pick up, my SA was no where to be found and responded very late after.

You can try calling your nearest delivery center to your address and have them pull up your RN number and have them put it on Hold.

Other than that, you will need to physically go to a Delivery Center if you HAVE to put your RN on hold.

I would just leave it alone personally and wait til you get a vin and they come CALLING you instead to pick up the car/ make arrangements.
 
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AdamZ

New Member
May 1, 2021
2
4
NY
I’ve seen mentioned that people were able to place the reservation, then place it on hold for some period of months before you’re paired with a VIN. How do you do that?
I placed an order end of March, then noticed they’re estimating June for delivery, but I’d rather wait. I both texted and emailed the sales advisor who helped me during the test drive and haven’t seen any response at all, or changes to the estimated delivery date. I think it’s a ymmv situation, but Is there some trick to getting SAs to respond? Or do I just wait till I get a VIN and they start bugging me for insurance and payment, and delay at that point ?
I’d rather delay / hold the Rez now if possible since the clock starts on the timer once they give you a VIN.
Try this email address: [email protected]. I've a Model Y on hold until July and that's the email address I got a reply.
 
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Gcklo

Member
Sep 13, 2018
47
23
Santa Clara
I’ve seen mentioned that people were able to place the reservation, then place it on hold for some period of months before you’re paired with a VIN. How do you do that?
I placed an order end of March, then noticed they’re estimating June for delivery, but I’d rather wait. I both texted and emailed the sales advisor who helped me during the test drive and haven’t seen any response at all, or changes to the estimated delivery date. I think it’s a ymmv situation, but Is there some trick to getting SAs to respond? Or do I just wait till I get a VIN and they start bugging me for insurance and payment, and delay at that point ?
I’d rather delay / hold the Rez now if possible since the clock starts on the timer once they give you a VIN.
I just told them I wasn't ready to take delivery. I delayed from Feb 2020 to Apr 2021, 14 months. I finally took delivery last month.
 
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NikolaTs

Member
Mar 14, 2021
53
27
New England, US
I just told them I wasn't ready to take delivery. I delayed from Feb 2020 to Apr 2021, 14 months. I finally took delivery last month.

Try this email address: [email protected]. I've a Model Y on hold until July and that's the email address I got a reply.
K thanks for your suggestions, I just emailed the [email protected] email address I had received some correspondence from during the test drive process, we’ll see if it happens
 
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NikolaTs

Member
Mar 14, 2021
53
27
New England, US
Wow wish I knew it could extend that far when the MY LR was still 48990
Fwiw I just chatted with a sales advisory (had to go in person) and they said in 2020 with covid they were a lot more understanding about delays and flexibility, but their latest guidance this year is to be a bit less flexible, they allow one delay/hold, but then you need to take delivery or risk them cancelling your reservation. And I asked about delaying till q4 and they said that’d be getting into December and much tougher.

Which tbh I think is fair, most car companies don’t let you hold a price and not take delivery for multiple quarters, into a new calendar year. Especially as costs of supplies keep increasing.
 
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Mrbrock

Member
Mar 26, 2020
794
475
Napa, CA
I got an email from the local store a couple hours after my reservation was confirmed. I told him that I was going to delay and he said no problem. Currently I am on hold til Q4 but I might push til Q1 2022 (mentioned I was waiting for the tax breaks to come back). Very easy.

1620354064891.png
 
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k.alexander

Member
Jul 28, 2020
31
7
Philadelphia, PA, USA
@Mrbrock
I just ordered last night. Same idea, plan on delaying until some definitive word on the rebate. So far all I’m getting is the emails asking me to put in my home address to see if I qualify for home delivery—I assume that’s discouraged given that I want to wait and possibly delay delivery? So won’t be inputting address?
 
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ev_go123

Member
Apr 20, 2021
28
79
VA
Has anyone who cancelled their order had to forfeit more than their $100 order fee?

In the order agreement document, they say that you can loose the "transportation fee" too, but I'm wondering if this is different than the $1200 destination & doc fee. Specifically it says you can loose any fees you already paid, so that would imply just the $100 and nothing more. But anyone have experience or different takes on this?

Text from order agreement:
"At this point, you agree that any paid Order Fee, Order Deposit and Transporta􀀣on fee have been earned. If you cancel your order or breach
this Agreement and we cancel your order, you agree that we may retain as liquidated damages the Order Fee, Order Deposit and Transportation Fee"

Full doc
 
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