How to escalate an issue to Tesla's executive team?

[shaif]

Does anybody knows what will be the best way to escalate an issue to the executive team? Is these a mailbox for such purpose?

 

[MorrisonHiker]

At the bottom of your My Tesla page, there's a Support form and one of the options is "Escalate this concern for executive review".

 

[kev1n]

Does anybody knows what will be the best way to escalate an issue to the executive team? Is these a mailbox for such purpose?

im curious, what is the issue?

 

[shaif]

im curious, what is the issue?

In nutshell, I'm waiting for a part replacement for my car for two weeks now with no ETA. I can give you more details in a private message if you like.

 

[dreamwave6]

Send a tweet to Elon!

 

[redan]

Time to bring in the body shop advocate: Body Shop Support. You'll probably get a quicker response this way - that's all they do.

 

[boaterva]

Time to bring in the body shop advocate: Body Shop Support. You'll probably get a quicker response this way - that's all they do.

There is also a phone number (extension) in the Tesla phone tree: 2,4

 

[tliving]

At the bottom of your My Tesla page, there's a Support form and one of the options is "Escalate this concern for executive review".

View attachment 239149

Lovely response for an escalation form.

 

[Max*]

Looks like this has been removed...?

 

[Oyvind.H]

Looks like it`s been removed. I tried to find it as my service center stopped answering emails a couple of months ago. I really hope Elon start focusing on quality and service soon! Any other way to escalate?

 

[Mhycki]

I have also been looking for this with no success ... I have literally over 50 unanswered correspondence requests for service on items that I found right after delivery...regarding interior rubber trim around back windows. I have tried calls texts emails support chat .. nothing .. all I have been told it is up to the SC .. it is in Lyndhurst Ohio .. buyer beware ...

I am in Michigan and would have gladly driven to Chicago if I would have known that not even an acknowledgment of correspondence ... and before getting flamed for listing the SC ... my requests have all been polite .. respectful etc .. this is truly unacceptable and makes it hard to be an ambassador for the brand.

 

[EV2020]

I have also been looking for this with no success ... I have literally over 50 unanswered correspondence requests for service on items that I found right after delivery...regarding interior rubber trim around back windows. I have tried calls texts emails support chat .. nothing .. all I have been told it is up to the SC .. it is in Lyndhurst Ohio .. buyer beware ...

I am in Michigan and would have gladly driven to Chicago if I would have known that not even an acknowledgment of correspondence ... and before getting flamed for listing the SC ... my requests have all been polite .. respectful etc .. this is truly unacceptable and makes it hard to be an ambassador for the brand.

I have a similar experience with purchasing experience. I was quite honestly an ambassador for the brand when I first had the vehicle but the poor experience I had with the center in Springfield NJ where I purchased the vehicle is making me reverse my opinion. They knew about a paint blemish and did not tell me until 3 months after I had the vehicle. The paint blemish is not in a noticeable place but once I saw it, I could not unsee it. They have photos of the paint blemish prior to me picking up the vehicle but because of my work schedule and COVID, I have not had the chance to respond back. I missed the deadline for the paint repair by 2 weeks and now they will not honor the repair. Great car, horrible service.