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How to escalate issues

2021 M3P

Member
Jun 8, 2020
33
18
Los Angeles
I was reading prior threads about how there was an option to request an executive escalation through the app but it has been removed. I'm having issues with paint peeling off on my <1 month old Model 3 and the local service center is absolutely no help at all.

So what is the method to get in touch with someone above the service center level? I've already emailed "resolutions" but no response from there.

Thanks.
 

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