Tesla Motors Club
Early adopter here, Model S VIN is under 60000. My MCU failed Saturday night and so I discovered the fatal flaw in Tesla’s “do everything from the app” strategy. I called roadside assistance to try and schedule an appointment and was told I would have to wait until Monday to call the car support line. This morning I called and was told that because my husband’s name is on the account, they couldn’t do anything for me over the phone.
Wtf?? I added my name to the account and was told they wouldn’t be able to see it on their end any time soon. I’m not asking for a remote unlock or remote start. I just wanted to make a service appointment so I asked her... even if I’m a scammer, what’s the worst that could happen if she made me an appointment and I was told “Well you could be stealing the car.” I didn’t realize how far the service quality had fallen since I haven’t used roadside assistance since 2016 but this level of stupidity and lack of common sense is just baffling.
Is there a number or email I can use to file a complaint against this employee?
Wtf?? I added my name to the account and was told they wouldn’t be able to see it on their end any time soon. I’m not asking for a remote unlock or remote start. I just wanted to make a service appointment so I asked her... even if I’m a scammer, what’s the worst that could happen if she made me an appointment and I was told “Well you could be stealing the car.” I didn’t realize how far the service quality had fallen since I haven’t used roadside assistance since 2016 but this level of stupidity and lack of common sense is just baffling.
Is there a number or email I can use to file a complaint against this employee?