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How to get copies of service invoices?

ElectricTundra

P85D AP1
Feb 5, 2015
899
400
Tundra
I had my car in for MCU1 eMMC replacement last April that I paid $2200 out of pocket for and Tesla are saying that I have 'No record of potentially reimbursable repairs performed by Tesla'.

I'm finding Tesla now the worst menu hell company ever. There appears no way to talk to a human nor menu options that lead to humans nor menu options for sending copies of invoices (not to mention of our 5 cars Tesla are the only company that doesn't have all service invoices/history online). I emailed our local service but have not yet received a reply.

Very different from Tesla 7 years ago when it was the total opposite and you always got to talk to a human and a courteous knowledgable human at that.
 
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Reactions: TSLA Pilot
Oct 10, 2019
246
117
So-Cal
Yeah for stuff like that your best bet is to go to the service center and talk to someone there for a invoice. Only for the last like 6 months or so has the invoice been saved on the phone app under service. older than that you gotta just go in.
 
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boonedocks

Active Member
May 1, 2015
2,619
3,641
Gainesville, GA
Yeah for stuff like that your best bet is to go to the service center and talk to someone there for a invoice. Only for the last like 6 months or so has the invoice been saved on the phone app under service. older than that you gotta just go in.


We have them back to 10/1/2019 showing in our app so 16+ months are available....so definitely on the “or so” side of 6 months
 
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BigNick

Disaffected Member
Dec 3, 2017
1,051
1,280
Pennsylvania, USA
All invoices are accessible from the Tesla App under Service, View Invoice, and can be downloaded in PDF format.
I have one from July 2019 (first service for the car since I purchased it used, water in rear lights, airbag and steering bolt recalls) and January 2020 (remote fix for lost premium connectivity subscription). That puts it at 20 months available for me, and both were $0.00 invoices.
 

murphyS90D

Member
Jul 2, 2016
630
447
Horsham, PA
I have all of my service invoices. They were emailed to me when service was completed.
It's possible that if you request a paper printout they don't email them.
I always request email.
 

ElectricTundra

P85D AP1
Feb 5, 2015
899
400
Tundra
Thanks all. There were no invoices in my app. I did though finally receive an email from our local SC with the invoice I needed attached and now today that one invoice is showing up in the app but no others (6 years of owning Tesla's).
 

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