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How to get copies of service invoices?

I had my car in for MCU1 eMMC replacement last April that I paid $2200 out of pocket for and Tesla are saying that I have 'No record of potentially reimbursable repairs performed by Tesla'.

I'm finding Tesla now the worst menu hell company ever. There appears no way to talk to a human nor menu options that lead to humans nor menu options for sending copies of invoices (not to mention of our 5 cars Tesla are the only company that doesn't have all service invoices/history online). I emailed our local service but have not yet received a reply.

Very different from Tesla 7 years ago when it was the total opposite and you always got to talk to a human and a courteous knowledgable human at that.
 
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boonedocks

MS LR Blk/Blk 19” FSD BETA 2nd round
May 1, 2015
3,248
6,089
Gainesville GA
Yeah for stuff like that your best bet is to go to the service center and talk to someone there for a invoice. Only for the last like 6 months or so has the invoice been saved on the phone app under service. older than that you gotta just go in.


We have them back to 10/1/2019 showing in our app so 16+ months are available....so definitely on the “or so” side of 6 months
 
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BigNick

Infamous Fat Sweaty Guy
Dec 3, 2017
1,695
1,854
Pennsylvania, USA
All invoices are accessible from the Tesla App under Service, View Invoice, and can be downloaded in PDF format.
I have one from July 2019 (first service for the car since I purchased it used, water in rear lights, airbag and steering bolt recalls) and January 2020 (remote fix for lost premium connectivity subscription). That puts it at 20 months available for me, and both were $0.00 invoices.
 
We have them back to 10/1/2019 showing in our app so 16+ months are available....so definitely on the “or so” side of 6 months
Mine only go back to Aug 2021 and that is a rolling date. And I was trying to find an invoice for a visit in Jan 2021 and I can't get to it because it's not on the app. Which is really annoying obviously.

Screenshot_20220302-220034003.jpg
 
Although this will not help the OP but if you get the estimate (usually by email) there is a possibility to download/save that one on your device. Depending on the browser you use, the email is using encrypted file link, you will see this option while you are denying/accepting the file. Of course you need to save it before you send your reply as it can’t be revised later. I started to do this by chance as back then (three years ago) there was no such option on the app, IIRC.
I do recall that you can ask the invoice later, after your payment. But this will only happen if you ask it specifically.
 

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