I am still waiting for V10 and am looking for advice about how to escalate the issue.
In more detail:
I got a model 3 SR+ at the end of Sep with V9.0 2019.32.2.2 software. The car has spent most of its time on WiFi for the last fortnight.
A week ago, I chased up the lack of update on chat. An update was triggered - which turned out to be to V9.0 2019.32.2.4.
I then chased up on chat again, and the Tesla rep was most insistent that V10 wasn't available for my car and I'd just have to wait. Eventually I managed to communicate to her that I was on a pretty ancient version and she decided there was a problem which she escalated to "advance vehicle support".
The next day, it updated itself - but the version turned out to be 2019.32.2.4. No progress and nothing else has happened.
Today I chase again, getting the same rep giving me the same line. Apparently advance vehicle support claim to have resolved the issue, V10 still isn't available for my car and I just have to wait.
It is a month (and at least 7 iterations) since V10 started bulk roll out (announced here Introducing Software Version 10.0 on 26 Sep). Does anyone have any idea how to actually get Tesla to address apparent failure to update? Visiting a service centre would be pretty onerous - I am not close.
In more detail:
I got a model 3 SR+ at the end of Sep with V9.0 2019.32.2.2 software. The car has spent most of its time on WiFi for the last fortnight.
A week ago, I chased up the lack of update on chat. An update was triggered - which turned out to be to V9.0 2019.32.2.4.
I then chased up on chat again, and the Tesla rep was most insistent that V10 wasn't available for my car and I'd just have to wait. Eventually I managed to communicate to her that I was on a pretty ancient version and she decided there was a problem which she escalated to "advance vehicle support".
The next day, it updated itself - but the version turned out to be 2019.32.2.4. No progress and nothing else has happened.
Today I chase again, getting the same rep giving me the same line. Apparently advance vehicle support claim to have resolved the issue, V10 still isn't available for my car and I just have to wait.
It is a month (and at least 7 iterations) since V10 started bulk roll out (announced here Introducing Software Version 10.0 on 26 Sep). Does anyone have any idea how to actually get Tesla to address apparent failure to update? Visiting a service centre would be pretty onerous - I am not close.