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How to make mobile service appt

BlueWRXPride

Member
Oct 24, 2017
193
55
Syracuse
I need to get my driver side headlight adjusted, as it is clearly pointing too high. The nearest service center is 2.5 hrs away, so I'd like to get this addressed by mobile service. No matter what I try, I can't make a mobile appointment through the app, it only allows me to choose from the nearest 2 service centers; 2.5 and 4 hours away. I tried making an appointment at one and hoped they would modify it to mobile but they never did. I tried selecting trim as the category, and I tried accessories, but it makes no difference. I also can't seem to figure out how to get someone on the phone.

Any suggestions on how I make a mobile appointment?
 

Buddy

Member
Jul 3, 2016
661
564
Riverside County
The app automatically determines if mobile can take care of the issue.

It helps I'd you weote "requests mobile service" in the description block.

I believe Elon tweeted this in the past.
 

Napboy

Member
Apr 3, 2016
103
73
San Diego
Why don’t you adjust your headlight yourself? I haven’t tried it in a while, but there is an setting on the service menu to adjust your headlights using the scroll wheels to move them up and down.
 

BlueWRXPride

Member
Oct 24, 2017
193
55
Syracuse
even with that in the description it still didn't give me the option. But i made a service center appointment again and hopefully they will change it.

Yes there is a setting, but there's no numbers or anything on the interface so I wouldn't know if I have it set correctly. No way to measure it.
 

ilyak

Member
Mar 16, 2019
615
741
Walpole, NH
Howdy, neighbor. Try emailing [email protected], it has worked for me in the past. Our mobile tech, Steve, actually comes out of Syracuse or at least used to. You also have an SC in Henrietta, NY (a suburb of Rochester) that should be closer to you than Latham, but they're not on the app for the time being. You can contact them at [email protected].

On a side note, I have a mobile service appointment that I made through the app later today. So it's available as an option sometimes, at least.
 

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