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How to make mobile service appt

Discussion in 'Model 3' started by BlueWRXPride, Nov 7, 2019.

  1. BlueWRXPride

    BlueWRXPride Member

    Joined:
    Oct 24, 2017
    Messages:
    182
    Location:
    Syracuse
    I need to get my driver side headlight adjusted, as it is clearly pointing too high. The nearest service center is 2.5 hrs away, so I'd like to get this addressed by mobile service. No matter what I try, I can't make a mobile appointment through the app, it only allows me to choose from the nearest 2 service centers; 2.5 and 4 hours away. I tried making an appointment at one and hoped they would modify it to mobile but they never did. I tried selecting trim as the category, and I tried accessories, but it makes no difference. I also can't seem to figure out how to get someone on the phone.

    Any suggestions on how I make a mobile appointment?
     
  2. Buddy

    Buddy Member

    Joined:
    Jul 3, 2016
    Messages:
    646
    Location:
    Riverside County
    The app automatically determines if mobile can take care of the issue.

    It helps I'd you weote "requests mobile service" in the description block.

    I believe Elon tweeted this in the past.
     
  3. Napboy

    Napboy Member

    Joined:
    Apr 3, 2016
    Messages:
    102
    Location:
    San Diego
    Why don’t you adjust your headlight yourself? I haven’t tried it in a while, but there is an setting on the service menu to adjust your headlights using the scroll wheels to move them up and down.
     
  4. BlueWRXPride

    BlueWRXPride Member

    Joined:
    Oct 24, 2017
    Messages:
    182
    Location:
    Syracuse
    even with that in the description it still didn't give me the option. But i made a service center appointment again and hopefully they will change it.

    Yes there is a setting, but there's no numbers or anything on the interface so I wouldn't know if I have it set correctly. No way to measure it.
     
  5. ilyak

    ilyak Member

    Joined:
    Mar 16, 2019
    Messages:
    576
    Location:
    Keene, NH
    Howdy, neighbor. Try emailing [email protected], it has worked for me in the past. Our mobile tech, Steve, actually comes out of Syracuse or at least used to. You also have an SC in Henrietta, NY (a suburb of Rochester) that should be closer to you than Latham, but they're not on the app for the time being. You can contact them at [email protected].

    On a side note, I have a mobile service appointment that I made through the app later today. So it's available as an option sometimes, at least.
     

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