BTW Make sure it is not in Valet Mode. Also, to make sure you don't have a bad open button. Use the voice command "open glove box."
There are two plastic "pins" on each side that are connected together on each side of the glove box door near the top of the door. Unlike the model 3, the retractable pins are on the door and not on the outside frame. It may be that in the Youtube video above on the model 3, you just need to push the pin into the glovebox door from the right side hole. When the glove box is opened, both pins retract from the side to allow the door to open. If something is pressing on the door, the pins can't open when you press the button, or maybe one slides ok out of the way, but the other one is hung up by the door pressing outward and causing too much pressure on the pin to slide. Try pressing and holding the open button, and pushing in on the right side and release, and then the left and release to see if relieving pressure won't free a stuck pin.
Next, try pressing the button, and use something like a credit card or a small plastic "crowbar" for trim removal to try to leverage the glovebox open. Don't apply too much force.