Hi. I have no clue how the app works. I'm getting my car tomorrow. Not from tesla but from a private sale. Can anybody provide any info on how I would go about registering the tesla app to recognize my car? Thx.
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If it were me, I'd call Tesla Tech Support at 877 798 3752 to do 2 things. First, if not already done, erase any/all info from prior owner. Next, they will be able to walk you through the process of connecting your phone to the car. I had them help me recently when I got a new Samsung android. I first had to delete my old phone, then add the new one. Very quick process.
Good luck.
I just had to do this, and it took WAY longer than I thought it would.... Close to a month for me, but my state apparently had to go out and mine the aluminum for the license plate.
I had to prove I bought the car, then wait for them to put it on my account. So I had to wait for my registration (took a few weeks). Then I had to send stuff to Tesla (see below). They had said it would take 3-5 business days to get it to my account. So I waited 5 business days, then called, and they had never gotten my proof of ownership. It was in my email with the right address showing, but it did not get to them, somehow. I thought "BS", but when I typed in the address and emailed (vs a "reply"), I got an auto-reply (which I hadn't gotten the first time), so I don't know what happened with that.
So... don't plan on being able to use the app day one. Call owner care, and they'll send you an email with the docs/info they need (copied below). When you send them the docs/info you need, if you don't get an autoreply, call the next day and see if they got the docs. Fortunately, it only took a couple of days after my call, so I think they expedited it because I sounded so pathetic.... I was anxious to pre-heat my car Besides that, I haven't found the magic of the app, but I've only had it a little while.
Here's the list they sent me a few weeks ago:
1. Color copy or photo of your current driver’s license or state ID.
2. Copy or picture of your title or registration (bill of sale does not qualify as a valid document)
3. Email address you would like linked to your account (My Tesla email if account is already created)
4. Home or mailing address
5. Phone number
Hello there ,
What if I bought the car from US - California, and then shipped it to Jordan ? I have all the documents for my ownership! I sent all of them to thier customer service online since 2 weeks yet no reply !!
2. Copy or picture of your title or registration (bill of sale does not qualify as a valid document)
Mine took about 5 weeks. Tesla wanted to confirm the transfer of ownership with the previous owner but he and his family had gone on holiday. You could try phoning Tesla service in the region you have registered the car.Hello there ,
What if I bought the car from US - California, and then shipped it to Jordan ? I have all the documents for my ownership! I sent all of them to thier customer service online since 2 weeks yet no reply !!
Evening all. Bringing this thread back. I am about to go through this process. Assume, as mentioned would be best for me to have the seller contact Tesla Care in advance of my purchase?
If the seller, rather than the buyer, were to initiate this process it might go more quickly.
Did you have the vehicle registration in your name and address when you emailed Tesla?I recently bought a used Tesla MS from an auction & it took a total of 5 working days for Tesla to transfer over ownership to me. All you have to do is email Tesla all the required info & just go enjoy your car.
Yes, vehicle registration is in my name & address when emailed.Did you have the vehicle registration in your name and address when you emailed Tesla?