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How to remove old Tesla from my app?

Discussion in 'Model S: User Interface' started by Rebew, Jul 24, 2018.

  1. Rebew

    Rebew Member

    Joined:
    Jul 9, 2018
    Messages:
    10
    Location:
    Los Angeles
    I sold my previous Model S and got a new one. The old one still shows up in my Tesla app. How do I remove the old one? Thanks for any help!
     
  2. Blup85

    Blup85 Member

    Joined:
    Oct 26, 2016
    Messages:
    747
    Location:
    Chico
    It will go away when the new owner transfers it to his/her account. I've had three teslas and they have taken 2 day2 to a week and a half to get moved over..
     
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  3. Rebew

    Rebew Member

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    Jul 9, 2018
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    Location:
    Los Angeles
    Great, thank you.
     
  4. .jg.

    .jg. Member

    Joined:
    Feb 27, 2018
    Messages:
    444
    Location:
    Weston Super Mare, England
    You could call Tesla's customer support line and ask them to remove it (and give them the new owners details). I had the reverse problem when I bought a Tesla privately - the car didn't appear in my Tesla account or in the app for almost a month - the previous owners had gone on holiday and didn't confirm the transfer of ownership to Tesla.
     
  5. GWord

    GWord Member

    Joined:
    Aug 18, 2016
    Messages:
    541
    Location:
    Houston, TX
    Same issue happened to me when I sold it to a Carmax type of place. I actually went back to that reseller and showed them how to disable mobile access (I got tired of seeing and worrying about the low state of charge they were keeping it at). An email to customer service at Tesla got it taken off my account, eventually.
     
  6. tezzla

    tezzla Member

    Joined:
    Jul 14, 2013
    Messages:
    640
    Location:
    SoCal
    I had to logoff the app, then log back in.
     
  7. Mayo

    Mayo Member

    Joined:
    Aug 31, 2016
    Messages:
    246
    Location:
    Corona CA
    Email Tesla Customer Support they will do nothing over the telephone. I had to remove a sold tesla. and was requested to email them a copy of my ID and all paperwork related to the sale of the Tesla. After following thier instructions it took another three weeks for it to be removed. Good Luck
     
  8. Reeler

    Reeler Decade of Pure EV Driving

    Joined:
    Oct 14, 2015
    Messages:
    1,678
    Location:
    Denver, CO
    I put in the request through MyTesla portal to remove the car I just sold a couple days ago. I fear the new owner my rack up Supercharger fees to my card on file. I couldn’t just hand over the account because I have another car in my account.
     
  9. Destiny

    Destiny Member

    Joined:
    Mar 31, 2014
    Messages:
    93
    Location:
    Alkmaar
    It is nuts. Months ago I’ve sold my old Tesla. But still it is in my inventory and in my app. I have tried contact Tesla support many times. Send my selling papers.
    I don”t have the contact info of the new owner, but I see exactly where he lives, where he drives. I get push messages on my phone about his car.
    And it drives me knots that Tesla don’t response.
    I’m now thinking to sound the horn and flash the lights, hoping that the new owner will contact Tesla about it. But than I make my problem, his problem...
    Or should I contact a news paper, this is truly a GDPR thing.
     
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  10. DrMatt

    DrMatt Member

    Joined:
    Feb 4, 2017
    Messages:
    28
    Location:
    London
    I’m in same boat. Agree pretty serious GDPR breach...
     
  11. Reeler

    Reeler Decade of Pure EV Driving

    Joined:
    Oct 14, 2015
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    1,678
    Location:
    Denver, CO
    What I did this last time is reset the nav unit and turned off remote access. Car is still in my app, but I cannot control it.
     
  12. DrMatt

    DrMatt Member

    Joined:
    Feb 4, 2017
    Messages:
    28
    Location:
    London
    Did this, but whoever now has my old model S has reactivated mobile access which links it straight back to my mobile.

    So far I’ve:
    1) emailed “contact us” on the website
    2) called support and been assured it’s being processed
    3) spoken to support on chat and been given email for EMEA account support
    4) emailed EMEA account support to request removal

    none has worked obvs...

    Sooo....any advice on what I could try next?

    :(
     
  13. PetDander

    PetDander New Member

    Joined:
    Sep 3, 2018
    Messages:
    1
    Location:
    Denver
    All you actually need to do is log into your account on tesla.com and click on manage on the vehicle you don't own any more. Then click on "View Details" and at the bottom of the page is a link for "Remove this car from your account". It is all done automatically and will also be removed from your app.
     
    • Informative x 1
  14. Reeler

    Reeler Decade of Pure EV Driving

    Joined:
    Oct 14, 2015
    Messages:
    1,678
    Location:
    Denver, CO
    This is a new feature on their site. I tried it and it worked.

    I did notice that a failed solar install was still on my account. That is another story, but after the site inspection, permits, deposit, contract execution, Tesla called hours before the install saying my roof was not compatible with their systems. Not sure why they didn't catch it on the site inspection. Still in my account with a note for me to call and schedule the install.
     
  15. DrMatt

    DrMatt Member

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    Feb 4, 2017
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    Location:
    London
    That functionality just appeared- but it works!
     
  16. Gabrielle371

    Gabrielle371 New Member

    Joined:
    Nov 7, 2019
    Messages:
    2
    Location:
    United States
    Click 'View Details.' Scroll down to 'Remove this car from your account' and click 'Get Started.' Follow the steps on your screen. Once completed, Tesla will send an email confirmation asking you to confirm the removal.
     
  17. Gabrielle371

    Gabrielle371 New Member

    Joined:
    Nov 7, 2019
    Messages:
    2
    Location:
    United States
    Any Update????
     
  18. DrMatt

    DrMatt Member

    Joined:
    Feb 4, 2017
    Messages:
    28
    Location:
    London
    Worked for me and very smooth, but the actual web function only appeared after I chased Tesla a few times. When I first spoke to a Tesla call operator they were surprised it wasn’t there; perhaps at has to be enabled at account level.
     
  19. Vitaman

    Vitaman Supporting Member

    Joined:
    Aug 9, 2014
    Messages:
    448
    Location:
    Decatur, GA
    “I had to logoff the app, then log back in.”
    This is the critical part
     
    • Informative x 1

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