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How to remove old Tesla from my app?

Discussion in 'Model S: User Interface' started by Rebew, Jul 24, 2018.

  1. Rebew

    Rebew Member

    Joined:
    Jul 9, 2018
    Messages:
    10
    Location:
    Los Angeles
    I sold my previous Model S and got a new one. The old one still shows up in my Tesla app. How do I remove the old one? Thanks for any help!
     
  2. Blup85

    Blup85 Member

    Joined:
    Oct 26, 2016
    Messages:
    421
    Location:
    Chico
    It will go away when the new owner transfers it to his/her account. I've had three teslas and they have taken 2 day2 to a week and a half to get moved over..
     
    • Informative x 1
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  3. Rebew

    Rebew Member

    Joined:
    Jul 9, 2018
    Messages:
    10
    Location:
    Los Angeles
    Great, thank you.
     
  4. .jg.

    .jg. Member

    Joined:
    Feb 27, 2018
    Messages:
    260
    Location:
    Weston Super Mare, England
    You could call Tesla's customer support line and ask them to remove it (and give them the new owners details). I had the reverse problem when I bought a Tesla privately - the car didn't appear in my Tesla account or in the app for almost a month - the previous owners had gone on holiday and didn't confirm the transfer of ownership to Tesla.
     
  5. GWord

    GWord Member

    Joined:
    Aug 18, 2016
    Messages:
    368
    Location:
    Houston, TX
    Same issue happened to me when I sold it to a Carmax type of place. I actually went back to that reseller and showed them how to disable mobile access (I got tired of seeing and worrying about the low state of charge they were keeping it at). An email to customer service at Tesla got it taken off my account, eventually.
     
  6. tezzla

    tezzla Member

    Joined:
    Jul 14, 2013
    Messages:
    621
    Location:
    SoCal
    I had to logoff the app, then log back in.
     
  7. Mayo

    Mayo Member

    Joined:
    Aug 31, 2016
    Messages:
    145
    Location:
    Corona CA
    Email Tesla Customer Support they will do nothing over the telephone. I had to remove a sold tesla. and was requested to email them a copy of my ID and all paperwork related to the sale of the Tesla. After following thier instructions it took another three weeks for it to be removed. Good Luck
     
  8. Reeler

    Reeler 8th Year of Pure EV

    Joined:
    Oct 14, 2015
    Messages:
    1,114
    Location:
    Denver, CO
    I put in the request through MyTesla portal to remove the car I just sold a couple days ago. I fear the new owner my rack up Supercharger fees to my card on file. I couldn’t just hand over the account because I have another car in my account.
     

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