I have had the same issue for over three weeks. Ended up going to the Service Center in person to schedule the service.
have you uninstalled the app and reinstalled it?
having the same issue.
as you can see, i have the service button on my raven but not on the other one. it was there a week or 2 ago but now it's gone. same thing happened back in april and tesla couldn't fix it until one day service button just appeared.
Looks the Media item was added to the list of options pushing down everything else. Can you scroll the list up and see if the service is further down the list?
My button is missing 100%. Has anybody told Tesla?
It's really f*cked up.
Not very encouraging. No ability to arrange for service through MyTesla any more. WTF?
Cell phone app lets me describe problem then asks for the address where I would prefer mobile service and then hangs.. forever. Tried reinstalling app. Same thing. Finally had to put in a phony address in the US (I'm just over the border in Canada) and it told me I'd have to go to Montreal.
Does Tesla not understand that this sort of thing is costing them sales?