I've been a Tesla owner for the past 3 years and just recently got a new model Y. I was hoping the my issues with the tesla app would be solved with a newer car, but I continue to have them with my model Y. Regularly I won't be able to connect the car (it will say something like last connected 2 hours ago) and so I can't remotely check in on the vehicle (see rate of charge, temperature, location, etc). I just actually tried right now to log off the app and then log back in, and now it won't even let me log in. So i was just wondering how well is the tesla app working for most people these days...
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How well does the Tesla app work for you
- Thread starter fiveten
- Start date
Marcust99
Member
The only problem I've had so far in almost a month of ownership was that I could not wake the car up via
the app. I had to visit it in person. But that's it so far so good.
the app. I had to visit it in person. But that's it so far so good.
I've had my MYP for 4 months now and do have some connecting issues similar to yours.
I did check the APP store a month ago and it had an update, which seemed to improve things a little. Sometimes I have to turn ON airplane mode, then turn it OFF again, to get the app to wake up.
I can always get into my car and drive it, so at least I'm not locked out if the app is giving me issues.
No problems here on Android (OnePlus 7 pro). Has worked great for the last month.
iamnid
Active Member
I've noticed in the last couple of weeks I've been having connectivity issues where it refuses to wake either of the cars in my account. A restart of my phone fixes the problem and/or if I force quit the application and re-open it, that will often fix the problem.
whisperingshad
Active Member
Silicon Desert
Well-Known Member
yes, same. I never recall in my almost 5 years of use that I had any issue. A puzzle to me why some people have issues and others don't. I only use the app maybe twice a week, yet in 5 years that is still a lot of opening the app without any issues.
pkeller
Member
The app seems to require 10-15 seconds to wake up the interface to the car (a 1 week old Model Y). 10-15 seconds is not very long but when you are staring at the rotating arrow it can seem forever.
Clark_Kent
Member
I experience routine issues. Routine as in, at least once per week there's an issue. The biggest issue is the phone key doesn't always unlock the car when I pull the door handle. I've experienced many instances of pulling on the door handle multiple times and the car does not respond. I have to launch the app and then try again. That almost always does the trick.
Transformer
Do the math. Save the world. — Mark Leon
Does it happen less often if you turn off Android "battery optimization" for the app, or whatever the iOS equivalent is?
How does turning the phone's bluetooth off and back on work compare to re-launching the app?
Schulz1983
Model Y LR AWD: Matte PPF, Vossen HF-1
The only issue I have with mine is checking on the Y during the day at work. Checking is perfectly fine, but when I leave work it won’t unlock the doors via Bluetooth. I also can’t drive with my phone. Easy fix is simply turning Bluetooth off and back on. My office is close to where I park the car so when I open the app I think it is connecting to the car. Then something happens when I don’t open any doors? If I don’t check the app during the day I have no issues. I run on iOS
Clark_Kent
Member
I wasn't aware of battery optimization. I turned it off just now. We'll see what happens.
The car must have good cell reception (AT&T) and of course you, with your phone must also have good reception. The WiFi in my garage is quite weak, so checking the car there is dicey. Often takes a minute to connect. On a trip to Yellowstone, virtually no cellular signal. Could never hook up to my parked car.
Transformer
Do the math. Save the world. — Mark Leon
I'm pretty sure the phone uses 3 independent connections:
- Internet connection for remote control such as the lock/unlock button and window status. The phone and car both need internet connections for this to work. You can test this by turning the phone's WiFi and cell radios off and on.
- Direct Bluetooth connection (BLE?) for walk-up unlock, start the car, auto-select driver profile, and walk-away unlock. You can test this and maybe goose it into working by turning the phone's Bluetooth off and on.
- Bluetooth pairing for hands free phone calls and audio streaming. Each driver profile can have a priority Bluetooth device to connect to for this.
+1 here. I noticed the my phone key will temporarily disconnect as well.
Once I am close to the vehicle things seem to snap back together.
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