TESLA support was non-existent for a failure of my TESLA high power wall charger to charge my car. The unit had power and it was suggested that I rule out a problem with the car itself by using the included mobile charger to connect to a different power source -- in my case a house current garage outlet. At 5 miles of range per hour, this is only good for a test; it is not a solution. The car slowly charged using the mobile charger.
Basically, the "support" staff told me to call an electrician and advised that if the HPWC is "broken" I would have to buy a new unit for full price. This unit was installed in August 2018, one month before my car arrived on September 26, 2018. Before I tell you how the unit was "fixed", I want to say that for a $65,000 car TESLA support was not just lousy, it was worthless. Service staff should, at the very least, KNOW what I learned online! AND, it should NOT be telling me I have to rebuy what I just bought for $550 a year ago. The warranty SUCKS! The car is unusable without a working HPWC and there are none, ZERO, Tesla or any other chargers in my immediate vicinity. If a critical part breaks after one year, there ought to have a more reasonable solution.
What no one at DEVON or Cherry Hill knew and what I found online was that solid state parts can be finicky. The solution is to turn off the power (flip the fuse) to the TESLA charger at my source of power. Keep it off for about 5-10 minutes and then flip the fuse back on. Voila, the charger now works perfectly and I was able to charge my car.
It works perfectly now. But I have to wonder which part is flaky and WHY this is so. The entire time the car would not charge, the power indicator on the wall charger was working fine. I could see the power was on; however, it was not transmitting power to my M3. So, is this a design flaw? A cheap part that is flaky? Whatever it is, TESLA should have a way to test and fix such an expensive part and not leave me, its customer, at a total loss to solve the problem.
l postedt this here so that other HPWC owners can see not only how to solve the problem but how TESLA was of no help and took no responsibility whatever.
Thanks so much for your comments!
Basically, the "support" staff told me to call an electrician and advised that if the HPWC is "broken" I would have to buy a new unit for full price. This unit was installed in August 2018, one month before my car arrived on September 26, 2018. Before I tell you how the unit was "fixed", I want to say that for a $65,000 car TESLA support was not just lousy, it was worthless. Service staff should, at the very least, KNOW what I learned online! AND, it should NOT be telling me I have to rebuy what I just bought for $550 a year ago. The warranty SUCKS! The car is unusable without a working HPWC and there are none, ZERO, Tesla or any other chargers in my immediate vicinity. If a critical part breaks after one year, there ought to have a more reasonable solution.
What no one at DEVON or Cherry Hill knew and what I found online was that solid state parts can be finicky. The solution is to turn off the power (flip the fuse) to the TESLA charger at my source of power. Keep it off for about 5-10 minutes and then flip the fuse back on. Voila, the charger now works perfectly and I was able to charge my car.
It works perfectly now. But I have to wonder which part is flaky and WHY this is so. The entire time the car would not charge, the power indicator on the wall charger was working fine. I could see the power was on; however, it was not transmitting power to my M3. So, is this a design flaw? A cheap part that is flaky? Whatever it is, TESLA should have a way to test and fix such an expensive part and not leave me, its customer, at a total loss to solve the problem.
l postedt this here so that other HPWC owners can see not only how to solve the problem but how TESLA was of no help and took no responsibility whatever.
Thanks so much for your comments!
