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HW3.0 upgrade for basic AP owners now free?
- Thread starter Vol16
- Start date
emptyspaces
Member
Re: SC being busy- last time I was there about a month ago for upper control arms, there was actually no place to park and they were parking cars on the grass around the facility, it was a mad house, double parked, stuff everywhere. This morning it was not as packed, but certainly not bored or empty.
Service person said it would likely be done later today, but they gave me a loaner regardless.. Will report when I find out. App says ETA tomorrow @ 5:00P
Service person said it would likely be done later today, but they gave me a loaner regardless.. Will report when I find out. App says ETA tomorrow @ 5:00P
emptyspaces
Member
Well, successful for me, 2018 LR Dual Motor, EAP.
They ended up adding a new 12v battery to the invoice which I was sorta expecting to happen since I believe the car was running the original 12v.
At one point the app was showing my car as red with 18" aero wheels, (it's gray with 19" sport wheels) and software version 2020.11.105.1 (it went in with 2022.28.2). I'm wondering if they had to also replace the main BCM type computer-and that was it's software version out of the box? It's now back to the correct car icon in the app, and the current SW version.
So total: $112.86 for the 12v, no charge for anything else.
One more clue to what is happening here is that the line for the FSD upgrade on the invoice (as with the previous invoice posted) is "Pay Type: Customer Pre-Pay" not "Goodwill-Service" or "Customer Pay"- which is what I did for the battery. The service advisor also said on check-in: "Ok you already paid for this in the app so unless something else comes up you're good to go"
I'm guessing it might be an app bug/error. Either way, thanks OP! Hopefully it is actually a goodwill type item in the future, keep trying!
They ended up adding a new 12v battery to the invoice which I was sorta expecting to happen since I believe the car was running the original 12v.
At one point the app was showing my car as red with 18" aero wheels, (it's gray with 19" sport wheels) and software version 2020.11.105.1 (it went in with 2022.28.2). I'm wondering if they had to also replace the main BCM type computer-and that was it's software version out of the box? It's now back to the correct car icon in the app, and the current SW version.
So total: $112.86 for the 12v, no charge for anything else.
One more clue to what is happening here is that the line for the FSD upgrade on the invoice (as with the previous invoice posted) is "Pay Type: Customer Pre-Pay" not "Goodwill-Service" or "Customer Pay"- which is what I did for the battery. The service advisor also said on check-in: "Ok you already paid for this in the app so unless something else comes up you're good to go"
I'm guessing it might be an app bug/error. Either way, thanks OP! Hopefully it is actually a goodwill type item in the future, keep trying!
I requested via the App and got a $1K invoice. I don't see how the app defines what you pay for this given all you can do in the app is request a service via text entry. The app has no idea you requested this specifically.
Overall, this appears to be location dependent.
emptyspaces
Member
True, I'm not real sure- it could be goodwill/location dependent but approved and "paid for" at a higher service operations level- just saying that from what my SC could apparently see- it appeared to be paid for by me (or someone), in advance. Additionally it's listed as pre-paid, not a "goodwill service", so different billing code? There's so much secret about how the sausage is made as far as Tesla service, we may not ever know unless they make a formal/complete change.
that's so weird that they said "you've already paid for this in app" like how does that even work lol
emptyspaces
Member
No idea, I just nodded and tried to get in and out as quickly and quietly as I could!
You absolutely can and do pay any open invoices via the app -- although I find it's usually post-service. I use Apple Pay, personally.
Right - but it shows a $0.00 balance which tells whomever checking you in that the invoice is paid ...
emptyspaces
Member
Other weird twist, I just woke up and saw a reward cash adjustment on my CC, looked and they refunded me for the 12v battery replacement. It’s now listed as “Goodwill”.. so total cost for entire situation is $0
I have about 4/5 SC's near me, all are always booked out except for one of them which also happens to be the furthest away from me. Scheduled with them anyway hoping that since they dont seem busy they might do it for $0. Will report back when estimate comes in, previously I had attempted via mobile service but was kicked to a busy SC and quoted $1k.
Sorry double post, couldn't see a way to edit my previous reply. I'm actually in MA too and Peabody location is near me, but always seems busy. Think I had a quote from them or maybe Watertown location previously that was 1K. Ended up cancelling my request for a less busy location and made it for Peabody, here's hoping!
Stellavator
Member
emptyspaces
Member
That's what I was worried about them doing to me, technically it's an estimate until the service is done- that's how they added the 12v charge to it for me. Once you have a paid invoice you're locked in.
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