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HW3 upgrade waiting room: All FSD Tesla’s

Has anyone had their HW3 upgrade scheduled/completed yet???

  • Yes

    Votes: 95 16.0%
  • No

    Votes: 499 84.0%

  • Total voters
    594
Jan 15, 2019
56
85
Boston, MA
Question for the forum:

VIN: 98xxx

I have service for a cosmetic issue scheduled in Dedham, MA for early March ... in my service request, I asked about HW3 upgrade.

Tesla Service texted, asking me to re-send the image of the damage / cosmetic work, but hasn’t acknowledged (or said anything) regarding the HW3 upgrade.

Any thoughts on what I should do? I live far from the service center, so I *really* don’t want to miss the opportunity to have the HW3 upgrade done at the same time. I’m hesitant to modify the appointment, because of general unresponsive of Tesla Service.

What would you do?
 

ilyak

Member
Mar 16, 2019
597
712
Keene, NH
Question for the forum:

VIN: 98xxx

I have service for a cosmetic issue scheduled in Dedham, MA for early March ... in my service request, I asked about HW3 upgrade.

Tesla Service texted, asking me to re-send the image of the damage / cosmetic work, but hasn’t acknowledged (or said anything) regarding the HW3 upgrade.

Any thoughts on what I should do? I live far from the service center, so I *really* don’t want to miss the opportunity to have the HW3 upgrade done at the same time. I’m hesitant to modify the appointment, because of general unresponsive of Tesla Service.

What would you do?

Include this I exact information in the response text and see if it is acknowledged.
 

hmidha

Member
Dec 20, 2019
35
36
Westford, MA
Question for the forum:

VIN: 98xxx

I have service for a cosmetic issue scheduled in Dedham, MA for early March ... in my service request, I asked about HW3 upgrade.

Tesla Service texted, asking me to re-send the image of the damage / cosmetic work, but hasn’t acknowledged (or said anything) regarding the HW3 upgrade.

Any thoughts on what I should do? I live far from the service center, so I *really* don’t want to miss the opportunity to have the HW3 upgrade done at the same time. I’m hesitant to modify the appointment, because of general unresponsive of Tesla Service.

What would you do?

Burt, my friend having a 3 LR, is scheduled for a HW3 upgrade at Watertown, MA on 2/27. So HW3 upgrades on 3 are starting to happen. He scheduled service for something else and asked for HW3 upgrade, and on response, in the text did get the response that his VIN has been flagged for update, and the service moved from mobile to Watertown.
 
Jan 15, 2019
56
85
Boston, MA
Burt, my friend having a 3 LR, is scheduled for a HW3 upgrade at Watertown, MA on 2/27. So HW3 upgrades on 3 are starting to happen. He scheduled service for something else and asked for HW3 upgrade, and on response, in the text did get the response that his VIN has been flagged for update, and the service moved from mobile to Watertown.

Thank you — Tesla Service actually contacted me today to inform me that the upgrade is possible and will be done during the appointment.
 

Amedi317

New Member
May 11, 2019
4
8
Los Angeles
Just wanted to add another datapoint. Was able to schedule through app and complete HW3 upgrade for my Model 3 today. VIN 191XXX, Jan 2019 build, Southern California.
 

Kcharwood

Member
Oct 22, 2016
256
312
Austin, TX
8xxx currently in the Austin service center getting the upgrade.

Ironically I also got the generic email today after I dropped it off saying my upgrade was now available with instructions on how to book the appointment.
 

Az_Rael

Supporting Member
Jan 26, 2016
5,602
8,752
Palmdale, CA
Mine is at the service center now. Dropped it off at 10, but they didn’t get the car in today because they were too busy. Hope they finish it tomorrow so I don’t have to deal with picking it up next week. Was given $100 per day in Uber credits, but warned to NOT TIP. Since I am 1.5 hours from the service center, I made other arrangements, not sure how much that Uber ride would cost.


Edit: VIN less than 2000, 2017 Model 3, purchased FSD in December 2017
 

Cycle11111

Member
Jun 25, 2018
151
129
Truckee
In the last month I upgraded an MX and an M3 to HW3 - one at Fremont SC and one at Reno SC. I had some issues to get addressed and added upgrade to HW3 in both app based service appointment requests and they were part of the service. I had already paid for FSD on both and on the M3 at Fremont they tried to charge me $2K for the upgrade. I pointed out I had already paid for it and showed them my account and they originally asked me to come back for my original service advisor 2 hours later which was not going to happen. After minor griping someone else got on a computer and saw I had paid for it and then the invoice was $0 - overall smooth service experience with that one issue.
 

Kcharwood

Member
Oct 22, 2016
256
312
Austin, TX
Got a text around 9pm that mine was ready for pickup.

I lost all of my settings/preferences, so i had to reset everything up from scratch.

It took about 20 miles to be fully calibrated.

Other than that, seems to be working great.
 

Az_Rael

Supporting Member
Jan 26, 2016
5,602
8,752
Palmdale, CA
Picked mine up this afternoon. Kept most of my settings, took AP around 30 miles to calibrate. AP was solid after the calibration. Backup camera is super dark now.
 

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