This isn’t just limited to hydrogen. I’ve found a high percentage of issues with 3rd party EV chargers. Maybe in dense cities or SoCal/other CARB states they are maintained much better, but outside of those areas I’ve experienced enough issues that if it was my primary vehicle I would SERIOUSLY think about going for a plug in hybrid instead.
I don’t have too many interactions with 3rd party locations, but I’ve found them very slow (3kW), portions not working (6 plug location with only 2 working), seemingly working but impossible to actually activate, and a single plug location that was in use with the owner nowhere to be seen, etc.
That step of removal really does a lot. The car companies (so far) haven’t had much part in management of the charging networks. The charging networks are interested in making money, not building the safety net for drivers. A lone highway station that only gets seasonal use or very low use isn’t subsidized by selling cars, so they don’t build it. This leads to gaps where it may be stressful to pass through or impossible. Or it leads to smaller tourist destinations being reachable, but without charging options to make a return feasible (or at least without a lot of planing & maybe tens of hours on a L1).
Tesla on the other hand can build out more remote stations and subsidize the cost of that from the sale of cars and “good will” word of mouth from existing owners to potential new owners that now see a more local charging option. If a location goes down, Tesla also knows right away and has a lot more reason and responsibility to get it working again before bad PR slumps sales of their cars.
Maybe the other guys could get away with leaning on the 3rd parties for most of the charging in densely populated areas, but they should build out their own network to extend routes and electrified sphere. Maybe that would be in house or partner with the 3rd party guys and fully subsidize the stations and up front 5 years of maintenance or something.