I understand what you are saying and I'm not saying it is a misunderstanding. To me, it is obvious that the system was intended to backup the AC. No misunderstanding. And my saying I don't consider it their fault doesn't mean it isn't their responsibility. It's like if a supplier component failed in a Powerwall. It isn't Tesla's fault (unless they didn't have adequate controls in place) but it is their responsibility to fix it.Sometimes I think you’re working against yourself. Like in one hand you’ll say you’re harmed then in the other you make the situation seem like a possible misunderstanding.
Don’t outsmart the system. Stick with facts and things you know.
You entered into agreement for a product that contractually promised to give you solar and a whole home backup.
You allowed Tesla full access to whatever they needed to understand your home.
You received from Tesla a design proposal that was a whole home backup to your understanding.
You attempted to discus your air conditioner with Tesla during the process, lending support to a claim that AC was of importance to you.
Tesla delivered their diagramed solution as they drew up.
The diagramed solution does not backup an important part of your home.
You can either say your damage is either …
1) the diminished value of your system since it’s not working as it should and never will within reason.
2) the cost / repair to make it work as it should in a way that seems realistic and possible. Focus on ideas that will work instead of ideas that may work.
Lay out these points clearly and go find someone who can help you. Arbitration, the SEIA, California consumer protection groups, small claims, etc. good luck!
But I'm also trying to show that I'm reasonable about the situation. I got the Powerwalls through the SGIP program because I'm on a well in a high fire risk zone so they didn't cost me anything. And Tesla has offered my $1k if I accept the load shedding offer which I could put towards making the system work better. So if I do wind up in arbitration I want it to be clear I'm not just not out to get more for nothing. I'm attempting to be reasonable about accepting a compromise that will work but I am getting to the end of my rope.