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I can no longer say I've never had a problem where I couldn't drive my car

Discussion in 'Model S: Battery & Charging' started by Liz G, Jul 29, 2014.

  1. Liz G

    Liz G P03056

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    Got Lithie back from the service center today. Had them check out a number of noises that manifested during my trip out to TMC Connect and back. Glad I have the extended warranty, as I'm now at 56K miles and they ended up replacing a number of items (driveshaft assembly, hub assembly, and sway bar links). Honestly, I swear I didn't take Lithie off-roading at the Grand Canyon.

    Anyways, they dropped off Lithie at my work this evening and I drove her home. Parked in the garage and plugged in. Then after dinner we decided to do an ice cream run. So, we all jumped and I backed out of the drive way. Got to the stop sign at the end of the street and then nothing. "Car needs Servicing" message appeared, PRND indicators on the instrument panel turned red. I had power to all my screens and lights, but she wasn't going anywhere. :( But at least it happened right outside my house and not on our trip.

    We managed to coast and push her back in front of our house. Tesla is coming out tomorrow to pick her up. Hopefully, it's a quick fix.
     
  2. iadbound

    iadbound Member

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    Sorry to hear about this. I hope it's just an unintended issue that arose from the earlier service work.

    There have been many discussions here about the extended warranty, but few people have actually used it. I would be interested to hear how it works out and if there any unexpected costs, etc.
     
  3. efusco

    efusco Moderator - Model S & X forums

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    no other warning messages? Sorry to hear that.
     
  4. bonnie

    bonnie Oil is for sissies.

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    That's upsetting, Liz. So sorry to hear - and look forward to a quick resolution.
     
  5. russman

    russman Member

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    How old is your car? As I struggle with the extended warranty at it's new price + the deductible. How did they charge you for the deductible?

    Also, at the rate I'm going, I will hit 100k in about 4 years.
     
  6. Liz G

    Liz G P03056

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    @russman

    I got my car Jan of 2013, built Dec 2012, making Lithie about 1 1/2 years old. So I will hit 100K in about 3 to 3 1/2 years. Though now that my husband has a Model S we are not driving my car as much as we did before when he had the Civic and we pretty much drove Lithie exclusively.

    I don't usually get extended warranties but because of the newness of the car (first year model) and my concern over the high cost of some of the part if they needed repair (air suspension, touch screen, etc). With my car being the first car they have worked on under the extended warranty, they are still checking on exactly what the charge will be. But I'm sure it will be far less than if I hadn't had the warranty.

    @efusco
    There was another warning around air suspension that popped up but it didn't stay on and didn't appear until I turned on Jack mode (did that when I meant to turn on Tow mode, which by the way is one of the few usability issues I've found. Tow mode is not in an intuitive place. I would have expected it to be in the same place as Jack mode, but it's not. Had to hunt for it.)

    ** Morning update
    So the guys from the service center arrive this morning to pick up Lithie. The get in and the instrument panel lights up and the PRND indicators are still red and car will not move. So we swap and I get into the drivers seat so they can push the car around to get it onto the trailer. And low and behold. I hit the brake to shift into neutral and PRND indicators are white. So we were able to drive the car onto the trailer.

    Service center said that they did not see any battery warning when they looked at the log earlier and in fact my car being the highest mileage car in the area was inspected by the battery specialist when he was in town last and everything looked good. They are speculating right now that it may be a bad sensor causing the problem, but will let me know the details once the engineers have a chance to look at the logs.
     
  7. iffatall

    iffatall Member

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    Quick question: What is the difference between extended warranty, and the service plans? Are they the same?
     
  8. efusco

    efusco Moderator - Model S & X forums

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    Not the same. Service plan covers the every 12,500 service. Warranty is for stuff that breaks after the basic warranty.
     
  9. iffatall

    iffatall Member

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    #9 iffatall, Jul 30, 2014
    Last edited: Jul 30, 2014
    Where is the option to buy the extended warranty? Was it during the original ordering process or was it at the page where we buy service plans? I cannot seem to locate it now, and I do not recall if I bought it or not.

    Update: Is it called the "Extended Service Agreement" that shows under My Tesla? If so, I did not get it. It costs $4000 now, and it says we can buy it at the end of the initial four years / 50k miles. I guess I erased declining this from my mind altogether when getting the car, and then for some reason, started thinking I got it!

    Has the price of this extended warranty risen in the last year or two? Was it cheaper than $4000 before?
     
  10. rlang59

    rlang59 Member

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    That's the one and yes it did go up sometime during the last year.
     
  11. Liz G

    Liz G P03056

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    Ok. I've heard back from the service center and it looks like the problem was a faulty pedal position sensor. Apparently, the sensor helps control the amount of energy sent to the motor (aka how fast you go). So when it started throwing errors instead of guessing at how fast I wanted to go, it didn't let me go at all. They are keeping Lithie overnight and to put on some extra miles just to make sure that that was the only issue, since the car did allow us to drive it this morning. So, hopefully I'll get her back tomorrow in working order. In the mean time I get a P85 loaner. Woohoo!
     
  12. ggr

    ggr Roadster R80 537, SigS P85 29

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    I am well into extended warranty, and a few weeks ago the airbag warning light came on. So I sent it in, they looked and said it was some spring in the steering column, and was going to cost $750 or so to fix. "But, ummm, I bought the extended warranty!" sez me.

    "Oh, yeah, so you did. OK, $zero."

    So they needed to get the part down from Fremont, so I got the car back while we waited because we wanted to use it on the weekend. This turned out to be a good move, because the part didn't arrive until the following Wednesday. They took it back on Thursday, replaced the spring, and called to say "Ummm, that didn't fix it. Can we keep the car for a while?" So they had it for a few more days until they discovered that the problem was (surprise...) the air bag.

    In any case it didn't cost anything. But since they had it, the timed charging has stopped working. It just doesn't remember what it was set to. I suspect that the car's GPS has gone flaky or something.

    I pretty much had to bully them into taking my money for the extended warranty, too. No-one contacted me, the service people sent me to the showroom (and vice versa). But I'm glad I got it.
     
  13. hcrk

    hcrk Member

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    @ russman - Bit confused by your reference to a "deductible" in respect of work pursuant to the extended warranty as I see no reference to a "deductible" in the materials. Please elaborate.
     
  14. JKerensky

    JKerensky Member

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    Cements the idea that I'll be getting the extended warranty when mine arrives.
     
  15. iadbound

    iadbound Member

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    The Vehicle Extended Services Agreement T&Cs has the following language:

    “Deductible” means the portion that You must pay for a covered repair, as indicated above. The
    Deductible under this Vehicle ESA is $200.

    and

    A. One-Time Deductible Guarantee
    Once a part is repaired or replaced under the terms and conditions of this Vehicle ESA, and the
    Deductible is paid, any Deductible for a future repair or replacement of that part will be waived for the
    term of this Vehicle ESA.
     
  16. JST

    JST Active Member

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    A $200 deductible seems crazy--and it sounds like it may mean per *repair,* rather than per visit?

    OTOH, if the spring underneath the airbag module costs $750 to replace, I suppose you won't have any trouble meeting it.
     
  17. apacheguy

    apacheguy Sig 255, VIN 320

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    $750 for a damn spring? Wow.
     
  18. green1

    green1 Active Member

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    Likely $1 for a spring, and $749 for labour. ..
     
  19. apacheguy

    apacheguy Sig 255, VIN 320

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    Yeah, I bet you're right. Tesla really needs to get a handle on their labor costs. If it goes to paying the service techs salary, fine, but I have a feeling they aren't making six figures on salary alone so this is not the case. Tesla is NOT supposed to pocket any money off of service per Elon. They are supposed to be a neutral, non-profit component. I sure hope he's living up to that.
     
  20. rlang59

    rlang59 Member

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    I'm sure the building isn't free, not saying that is where is it going but don't forget there are more costs than just salary.
     

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