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I have lost 3G entirely - Resolved

Discussion in 'Model S: User Interface' started by kjwcanary, Mar 17, 2013.

  1. kjwcanary

    kjwcanary Member

    Joined:
    Aug 14, 2012
    Messages:
    54
    Location:
    Bellingham WA
    I just came back from Canada, and my 3G has not reappeared (it normally does after I cross the border). Any suggestions of how I might be able to get it back.

    Thanks in advance.
     
  2. Todd Burch

    Todd Burch Electron Pilot

    Joined:
    Nov 3, 2009
    Messages:
    4,733
    Location:
    Smithfield, VA
    How long have you waited for it to restore? I'd give it about 15 minutes to come back. Then:

    1. Did you try rebooting the main display? (Hold both scroll wheels for about 10 seconds). After it restarts, give it a few minutes to get the signal again.

    2. If that doesn't help, do a search here and there's a fuse you can try pulling. Wait a few minutes after it's pulled, then replace it.

    3. If 1 and 2 didn't fix the issue, then call Tesla.
     
  3. kjwcanary

    kjwcanary Member

    Joined:
    Aug 14, 2012
    Messages:
    54
    Location:
    Bellingham WA
    Holding the scroll buttons fixed it - thanks!

     
  4. Darren

    Darren Member

    Joined:
    Dec 1, 2012
    Messages:
    71
    Location:
    Los Altos Hills, CA
    I've had this problem before and doing the reset did the trick. I had to do this twice because my 3G reception (AT&T) is super weak where I live.

    I feel like the car gives up searching for a signal after it doesn't find a signal.
     
  5. Al Sherman

    Al Sherman It's about THIS car.

    Joined:
    Nov 29, 2012
    Messages:
    1,692
    Location:
    Batesville, IN

    This is not my experience. We don't get ANY 3G at the house. About three miles from the house towards town it picks up (every time so far) and starts working.
     
  6. Todd Burch

    Todd Burch Electron Pilot

    Joined:
    Nov 3, 2009
    Messages:
    4,733
    Location:
    Smithfield, VA
    Me too. Might be something about going into a "foreign" cell service area.
     
  7. DJ Frustration

    DJ Frustration Model X Sig, Former Model S, Model 3 Res

    Joined:
    Jun 19, 2012
    Messages:
    632
    Location:
    Miami, Florida
    Interesting development. We had our car parked in an area of known poor cell signal for over a week. Now that we have our car back in a strong AT&T LTE area the car still will not pick up any cell signal. I've tried rebooting both the instrument cluster and the 17" display and nothing has worked. I have a call into Ownership but they are going to get back to me. Anyone have a similar situation and been able to fix?
     

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