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I have to cancel my reservation now I'm out $5k according to Tesla [Now Resolved]

Discussion in 'Model S: Ordering, Production, Delivery' started by Brightonuk, Apr 12, 2014.

  1. Brightonuk

    Brightonuk Member

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    I had a personal issue and have been forced to cancel my reservation yesterday (the same day I was finally issued a vin)
    I had originally put down $5k on the X but did not want to wait a year so I flipped that $5k to the model S deposit.

    While I realize that Tesla has the policy of no deposit refund after two weeks and have no problem with that policy I feel they could give me back $2500 as if I had gone with the S from the start I would only have $2500 in the car.
    I spoke to CS yesterday and the rep said no I lose the whole $5k.
     
  2. Ssssly

    Ssssly Member

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    Could you flip back to a Model X res in case your situation changes down the road?
     
  3. GDH

    GDH Banned

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    Sorry that happened but rules are rules, they have to treat everyone the same no matter what situation.
     
  4. MassX1317

    MassX1317 Addicted to TMC

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    I thought there were hardship exceptions for the refunds? I also think worst case you should get $2,500 of the $5,000 back.
     
  5. JST

    JST Active Member

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    No, they don't. I mean, it's easier to treat everyone the same, and for a variety of reasons they may not want to grant exceptions for this or any other circumstance, but there's no reason they *couldn't* make an exception.

    The OP's situation sounds unique enough that even if the company generally has a "no refund" policy, they might be willing to give a partial refund here.

    I would take the issue up the chain. The individual reps might not be able to do anything for you, but the higher-ups might be able to help.
     
  6. markb1

    markb1 Active Member

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    By requiring a $5,000 deposit from the OP, and $2,500 from everyone else, they are certainly not treating everyone the same. (The deposit on the Model S was $5,000, but it was lowered some time ago.)
     
  7. Brightonuk

    Brightonuk Member

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    #7 Brightonuk, Apr 12, 2014
    Last edited by a moderator: Apr 12, 2014
    Thanks for the support **** happens

    I guess the other option if possible someone want to jump the queue and just happen to want the same build as I ordered they could take my place

    Vin#5YJSA1H12EFP40151

    My S build is attached if anyone is interested please PM me.

    [Mod Note: pdf removed to protect OP's privacy, pic of build details attached]

    Untitled.jpg
     
  8. NEWDL

    NEWDL R#350 R#1323 Sig23 8136

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    Have you already told TESLA your decision to cancel? If so, posting your build here may only complicate things. Seeing as your experience is already frustrating for you, I just want to try to help steer your experience away from the rocks...

    If you haven't made a final decision, best of luck!
     
  9. apvbguy

    apvbguy Banned

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    Unfortunately for you Tesla allows you 2 weeks or so to confirm and once a VIN is issued you are locked in. would it be possible to go through with delivery and flip the car?
     
  10. gg_got_a_tesla

    gg_got_a_tesla Model S: VIN P65513, Model 3 Res Holder

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    Sorry to hear of this situation, Brightonuk. Not sure if Tesla okayed the queue-jumping approach though; if the car ends up being titled to you first and then you sell to someone else, only you can claim the $7,500 federal credit and you'd have to discount it accordingly to the buyer.

    Agree that you should get $2,500 back. Hope Tesla makes that happen. All the best!
     
  11. Gino Bernardi

    Gino Bernardi Member

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    Another option, depending on your personal circumstances, is to investigate what type of purchase protection your credit card offers. If your situation was for a medical reason, I bet there's a decent chance you could make a claim with your CC company.
     
  12. GDH

    GDH Banned

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    Is there anyway not to register the car right away so you could sell it and the new buyer could get the tax credit?
     
  13. gg_got_a_tesla

    gg_got_a_tesla Model S: VIN P65513, Model 3 Res Holder

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    I believe not. Tesla has to title the car and that dictates who gets the tax credit.
     
  14. AmpedRealtor

    AmpedRealtor Active Member

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    Tesla should have handled this differently. When you transferred your reservation from Model X to Model S, they should have immediately refunded $2,500 of your deposit. I would push this one up the chain.
     
  15. GDH

    GDH Banned

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    Unless the OP said to transfer the entire about not knowing of the future issue now at hand.
     
  16. Brightonuk

    Brightonuk Member

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    That's what I did, I did not foresee an issue.
    I am not asking for or expecting to get $2500 back as it was pointed out that was the policy I signed off on but I would hope that will refund the other $2500
    I don't think they started building yet I told them yesterday just before I got an email giving me a Vin#
    Called Corp and sent an email.
     
  17. MassX1317

    MassX1317 Addicted to TMC

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    That car would last less than a day at full price in the inventory program. Tesla should say non-refundable unless someone else pays full price.
     
  18. AlMc

    AlMc 'Senior Moments' member

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    We all have our opinions about whether TM should keep the whole deposit or refund part ($2,500). OP: email your DS with details of your situation and 'cc' Jerome. Best way to reach a fair outcome is to go directly up as another TMC member suggested.
     
  19. ABVA

    ABVA Member

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    #19 ABVA, Apr 12, 2014
    Last edited: Apr 12, 2014
    Just a suggestion, if you can wait until the delivery day and line up a buyer before hand, you will be able to get all your money back, or with some luck maybe even make a small profit if the buyer is willing to pay a premium to avoid the waiting period. As for Fed. Tax Credit, you can get the Tax Credit, and reimburse new buyer or lower your price by 7.5K. Only drawback might be paying the Sales Tax twice.

    Or take the joint ownership with the new buyer and then relinquish your rights.
     
  20. dsm363

    dsm363 Roadster + Sig Model S

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    I have to cancel my reservation now im out $5k according to Tesla

    If you can line up a buyer maybe Tesla will keep only the $2,500 and allow the new person to buy the car at regular price. Good luck with getting everything sorted out.
     

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