Hi folks,
Does anyone have a support number or email for the official Tesla online store (other than the emails: [email protected] or ;[email protected])? Back in July, I ordered a full set of floor mats for my Model X. What arrived was the front and trunk mats. I did not receive the middle set and, frustratingly, received a note from the store that the order was delivered. I immediately sent them an email letting them know the middle mat did not arrive.
No response.
I sent another note and got a response that the part was back-ordered, should arrive in a few weeks, and they would not charge me separate shipping for it.
In response to an initial July 20 inquiry with a follow up later, I received this on August 3.
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Hi John,
Thanks for contacting Tesla. Unfortunately, the 6 Seat Floor Mat for Model X is temporarily out of stock. Our expected replenishment is overdue, but the target date for shipping is in the next couple of weeks. In the meantime, I've issued a refund for the shipping charges associated with the delayed item. The item will dispatch automatically when stock is replenished. You’ll receive an automated email upon dispatch with tracking information.
Let us know if you have any other questions.
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I waited 8 weeks and have now sent five separate emails and gotten no response whatsoever.
Complete radio silence.
I am hoping someone here has a customer service number or a more direct email so I can get my darn mat as I am headed for the New England winter.
Or, if the online shop is some sort of third-party schlock outfit, please let me know and I'll have AMEX back out all payments.
Thanks,
John
Does anyone have a support number or email for the official Tesla online store (other than the emails: [email protected] or ;[email protected])? Back in July, I ordered a full set of floor mats for my Model X. What arrived was the front and trunk mats. I did not receive the middle set and, frustratingly, received a note from the store that the order was delivered. I immediately sent them an email letting them know the middle mat did not arrive.
No response.
I sent another note and got a response that the part was back-ordered, should arrive in a few weeks, and they would not charge me separate shipping for it.
In response to an initial July 20 inquiry with a follow up later, I received this on August 3.
-----
Hi John,
Thanks for contacting Tesla. Unfortunately, the 6 Seat Floor Mat for Model X is temporarily out of stock. Our expected replenishment is overdue, but the target date for shipping is in the next couple of weeks. In the meantime, I've issued a refund for the shipping charges associated with the delayed item. The item will dispatch automatically when stock is replenished. You’ll receive an automated email upon dispatch with tracking information.
Let us know if you have any other questions.
------
I waited 8 weeks and have now sent five separate emails and gotten no response whatsoever.
Complete radio silence.
I am hoping someone here has a customer service number or a more direct email so I can get my darn mat as I am headed for the New England winter.
Or, if the online shop is some sort of third-party schlock outfit, please let me know and I'll have AMEX back out all payments.
Thanks,
John