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I need some help. Within every 30 minutes (or so) I get logged out. How to fix that?

Discussion in 'Site Feedback' started by Benz, Jul 4, 2013.

  1. Benz

    Benz Active Member

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    I need some help. Within every 30 minutes (or so) I get automatically logged out. How to fix that?

    How can I make sure that I don't get automatically logged out, if I don't want to log out myself?
     
  2. VolkerP

    VolkerP EU Model S P-37

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    When logging in, make sure you place a check mark inside the checkbox labelled "Remember me?".
    I assume that this creates a browser cookie which your browser has to accept and store. Make sure you set up your browser to allow/accept cookies from this site.

    If this doesn't help, try a different browser and/or a different computer.
     
  3. Benz

    Benz Active Member

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    It helped. The problem has been solved. Thanks VolklerP.
     
  4. hcsharp

    hcsharp Active Member

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    I'm having this problem now. Even if I check the box to "Remember Me" it will log me out when I close the browser window. My computer accepts cookies no problem. The funny thing is it never used to do this, and the other computers I use will remember me and won't make me log back in. If anybody has any ideas for me...
     
  5. Benz

    Benz Active Member

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    Well, I personally do log out again before I close the browser window every time. And that's fine. My problem was that during my log in time the system logged me out while I wanted to stay logged in, as I was posting new messages in several threads.
     
  6. vfx

    vfx Well-Known Member

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    Mine's been doing this for weeks.
     
  7. gg_got_a_tesla

    gg_got_a_tesla Model S: VIN P65513, Model 3 Res Holder

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  8. hcsharp

    hcsharp Active Member

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  9. brianman

    brianman Burrito Founder

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    Never had a problem with IE in this regard. Of course, I haven't used IE8 in ages. Only some things are worth using "nostalgia versions"; browsers aren't one of them.
     
  10. towman26

    towman26 Member

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    I have to log in every time I want to post. Doesn't matter if I just logged in, if I take more than 5 minutes on my iPad or 10 min on laptop I have to copy my reply, log in, then paste it and post it right away. I also check the remember me box
     
  11. doug

    doug Administrator / Head Moderator

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    Are people still having this problem? I've been unable to duplicate it. I did just adjust a few settings that might help.
     
  12. hcsharp

    hcsharp Active Member

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    It only happens to me on one of my computers. It was still happening earlier today on that machine but I'm using a different one tonight. I had a similar thing happen on another site and they had me delete all the cookies associated with the site and then it worked OK. I'm curious what the cookies store for TMC and if it would hurt anything to delete them.
     
  13. doug

    doug Administrator / Head Moderator

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    Yes, the suggestion I was going to make was to delete the cookies.
     
  14. MikeL

    MikeL some guy

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    This exact thing.
     
  15. hcsharp

    hcsharp Active Member

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    The problem was solved for me about 2 weeks ago after Doug changed a few settings.
     
  16. doug

    doug Administrator / Head Moderator

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    Did you try deleting your cookies?
     
  17. MikeL

    MikeL some guy

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    Hi doug! I did now. BUT - each time I log out, a page appears that says "all cookies cleared" so I thought that would not be the trouble. ML
     
  18. AmpedUP

    AmpedUP EV Nut

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    Permitted log in time with no activity can easily be adjusted on the admin side of things. I haven't timed it exactly, but it seems to be set to 15 minutes or so. This is a really short permitted login time with no activity...something usually only seen on banking sites. As a comparison, the Tesla Motors site allows very long login with no activity. I suggest it be increased to at least 1 hour.
     
  19. doug

    doug Administrator / Head Moderator

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    It's set for 30 minutes (as mentioned in the thread title), which has always seemed reasonable to me. If you want to stay logged in ad infinitum, clicking the "Remember Me" works.
     

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