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I need your help - your experience with the Tesla app

Discussion in 'Model S: User Interface' started by Jvarg, Mar 27, 2018.

  1. Jvarg

    Jvarg New Member

    Joined:
    Mar 27, 2018
    Messages:
    2
    Location:
    Florida
    Hello!

    I'm a UI/UX designer on a mission to design an improved Tesla app.

    With the official Tesla app, there seems to be room for improvement in functionality and usability. While alternative apps like Remote S provide lots of functionality, they further sacrifice usability. A compromise definitely exists.

    Since I don't have access to the user data that influenced Tesla's current app design, I've put together a short survey (less than 10 questions).

    If you've got a few minutes, I would really appreciate it!

    Tesla App User Experience Survey
     
  2. wayner

    wayner Active Member

    Joined:
    Oct 29, 2014
    Messages:
    3,700
    Location:
    Toronto
    Your question asks how often I use the Tesla app but it doesn't ask how often I use other apps like Remote S. I almost never use the Tesla app as I prefer Remote S. So my answers would be skewed by this. For example, I never use the Tesla app for climate control but I use Remote S daily for climate control.
     
  3. BerTX

    BerTX Supporting Member

    Joined:
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    Texas/Washington
    I agree, this survey is flawed.

    Also, it doesn't seem to be interested in iOS vs. Android information. Not sure of the significance of that, although it seems from the exclusive mention of Remote S in the post that iOS is the target rather than the other 81% of the audience.

    A new player has an uphill battle to outdo Dashboard for Tesla in the Android world. That's why I couldn't answer the survey -- haven't used the Tesla app in a very long time because I use Dashboard exclusively, and it is constantly being improved.
     
  4. wayner

    wayner Active Member

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    I don't want to get into a iOS vs. Android debate but the last time I saw a survey of Tesla owners it was close to an even split as Apple tends to have much higher market share in higher income demographics - like the people that can afford >$100k vehicles. But that will likely skew more towards Android as the Model 3 deliveries start to roll out more.
     
  5. BerTX

    BerTX Supporting Member

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    So about half of the 3% of Tesla owners who are TMC members and the 10% of that 3% who answer surveys (which are all expertly written to avoid biasing the results).

    Yeah, not confident in the validity.
     
  6. GatorGuy

    GatorGuy Member

    Joined:
    Feb 25, 2018
    Messages:
    529
    Location:
    Jacksonville
    If you want to talk about a terrible UI, look at Dashboard for Tesla on Android. I think you will have a much harder time trying to overtake Remote S on iOS.
     
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