Look I get this is first world problems, but this is kinda annoying. I was looking forward to playing with my new toy this weekend.
They had the Model X on the lot, ready to be prepped for delivery in existing inventory. a 2019 six seater with center console. I put the deposit down, had financing all lined up. Even did the pre-quote on my trade in before I went in. They told me to go to Carmax to see if we'd get more, so I did and got the Carmax trade in ($60 more, woo hoo) and was ready to just get the purchase order/bill of sale (aka the MVPA) doc to give to my bank to release my funding. Insurance change ready to be flipped so I could pick up my new toy.
nothing, all day. First call 'we emailed it to you'. nothing in email, asked for it to work email even though I'd gotten all other emails from tesla (deposit, fill out these things, etc). No email.
I get an email that they accepted the carmax valuation, and I respond with where's the MVPA if you want my money I need that, banks all close to consumer lending around 5pm...and they say "but we are still waiting on the trade information to come back before this can be generated" What I have no idea...every other car buying experience was hand them the keys to what i'm getting rid of and while I get new car lined up it's done.
I tell them I need it to release the financing or I can't do delivery that they wouldn't let me get scheduled for Sunday at 10, but get no further response. So 5pm passes and no MVPA, and I check my online order and the trade in is still suck at the 'we'll contact you within 24 hours' (hint: that's passed too)
The longest I've spent buying a car was 3 hours start to finish when they had what I wanted in stock. Now we're looking at least 5 days. I've wanted one of these forever, and was really excited, now I'm just annoyed. They really need to work on the buying experience, as I'm not that pleased with it. This shouldn't be that hard.
Thank you for reading me whine about not being able to spend $89k today.
They had the Model X on the lot, ready to be prepped for delivery in existing inventory. a 2019 six seater with center console. I put the deposit down, had financing all lined up. Even did the pre-quote on my trade in before I went in. They told me to go to Carmax to see if we'd get more, so I did and got the Carmax trade in ($60 more, woo hoo) and was ready to just get the purchase order/bill of sale (aka the MVPA) doc to give to my bank to release my funding. Insurance change ready to be flipped so I could pick up my new toy.
nothing, all day. First call 'we emailed it to you'. nothing in email, asked for it to work email even though I'd gotten all other emails from tesla (deposit, fill out these things, etc). No email.
I get an email that they accepted the carmax valuation, and I respond with where's the MVPA if you want my money I need that, banks all close to consumer lending around 5pm...and they say "but we are still waiting on the trade information to come back before this can be generated" What I have no idea...every other car buying experience was hand them the keys to what i'm getting rid of and while I get new car lined up it's done.
I tell them I need it to release the financing or I can't do delivery that they wouldn't let me get scheduled for Sunday at 10, but get no further response. So 5pm passes and no MVPA, and I check my online order and the trade in is still suck at the 'we'll contact you within 24 hours' (hint: that's passed too)
The longest I've spent buying a car was 3 hours start to finish when they had what I wanted in stock. Now we're looking at least 5 days. I've wanted one of these forever, and was really excited, now I'm just annoyed. They really need to work on the buying experience, as I'm not that pleased with it. This shouldn't be that hard.
Thank you for reading me whine about not being able to spend $89k today.
