I was a delivery specialist for many years- Ask Me Anything

[yo mama]

I was just depressed going to work every day. Getting berated by clients over things not in my control, low pay, stressful work environment (alcohol became my best friend at night), never ending work hours, etc.

Hmmm. I find that the best remedy for depression is actually being in a Tesla.

Honestly, I’ve never heard of Luda being added to a P85D and really have my doubts that they’d do it for anybody. I had a handful of clients pushing and pushing for it, but it never once happened. Your P85D is still one of the quickest cars out there- enjoy it!

I upgraded my P85D back in the day. :shrugs:

And as far as motivating the good people at Tesla, I've never actually given anything to anyone. But for some reason I keep forgetting to remove really nice bottles of scotch from the frunk of the loaners they keep letting me use.

 

[bnsfengineer]

I have just one question....Are you really Sorry you signed up for this Forum? But hey Thanks, appreciate the honest response's even though a lot of folks don't want to hear that!!

 

[SUN-day Driver]

I had so many customers demand cars being driven to their home to take delivery (There's almost never enough man power for that)

I assume you mean recently. When I ordered my first S in 2012 it was promised they would deliver it to "wherever makes [me] smile," but by the time it was ready for delivery in 2013 they weren't doing that any more, I was told, and I had to go pick it up. I wasn't happy that I was promised something when I ordered and after waiting a year for the car the promise was not kept.

 

[bnsfengineer]

I assume you mean recently. When I ordered my first S in 2012 it was promised they would deliver it to "wherever makes [me] smile," but by the time it was ready for delivery in 2013 they weren't doing that any more, I was told, and I had to go pick it up. I wasn't happy that I was promised something when I ordered and after waiting a year for the car the promise was not kept.

Jesus Mannn! Do you hold grudges or what? You need to let Go!!! That was many moon's ago!

 

[Bet TSLA]

Our Model 3 delivery experience was horrible. The DS told us to pick it up in Fremont on such-and-such a day. (It was early January.)...

I took my Model 3 delivery on Christmas Eve at the Fremont Delivery Center. The whole experience was perfect. Guess I got lucky.

Then I took my showroom inventory Model S delivery on New Year's Eve. Same place. Same experience. Lucky again!

 

[yo mama]

I took my Model 3 delivery on Christmas Eve at the Fremont Delivery Center. The whole experience was perfect. Guess I got lucky.

Then I took my showroom inventory Model S delivery on New Year's Eve. Same place. Same experience. Lucky again!

I assume you mean recently. When I ordered my first S in 2012 it was promised they would deliver it to "wherever makes [me] smile," but by the time it was ready for delivery in 2013 they weren't doing that any more, I was told, and I had to go pick it up. I wasn't happy that I was promised something when I ordered and after waiting a year for the car the promise was not kept.

I was promised a factory tour in Fremont when I picked up my P85D. That didn't happen because they were retooling the robots at the time, and Tesla never followed up to reschedule. Afterwards, all I had to show for my purchase was a futuristic rocketship of a car that has made me happy every day since, while at the same time reducing our nation's dependence on fossil fuels, reducing toxic emissions in my community, and making my kids (and their friends) think I'm the coolest dad in their school. Such a disappointment.

 

[ahkahn]

I was just depressed going to work every day. Getting berated by clients over things not in my control, low pay, stressful work environment (alcohol became my best friend at night), never ending work hours, etc.

Sounds like a bad fit. That happens. Not everybody is a good fit everywhere.

 

[Daniellane]

@DESinUS
Literally every instance of contact with a Tesla Employee has been a joy for me in this past year of ownership. Always professional, helpful and eager to resolve any issues. (Over the top, bending over backwards)
Better than any experience I’ve had with other car brands that I have owned in the past 40+ years.
(AMC, Honda, Chrysler, Mercury, Infiniti, Lexus, Toyota)
I always make an effort to be demonstrative of my appreciation. I know, not everyone is. I’m sorry you’ve had to endure the brunt of that lack of appreciation. Not everyone realizes that way you are treated is often a reflection of how you treat them.

 

[TaoJones]

Sounds like a bad fit. That happens. Not everybody is a good fit everywhere.

Sounds like a cop out.

How is it a “bad fit” and not a toxic work environment?

Here’s a hint:

Bad fits are infrequent and lessen over time as hiring practices improve.

The converse occurs when the work environment is disproportionately stressful or otherwise not conducive. See moving targets, unrealistic expectation setting, layoffs, and senior management “taking time off”. It’s burnout city, man.

Put another way, depicting the former employee as a “bad fit” is possibly correct, and probably not *in this case*.

 

[ahkahn]

Sounds like a cop out.

How is it a “bad fit” and not a toxic work environment?

Here’s a hint:

Bad fits are infrequent and lessen over time as hiring practices improve.

The converse occurs when the work environment is disproportionately stressful or otherwise not conducive. See moving targets, unrealistic expectation setting, layoffs, and senior management “taking time off”. It’s burnout city, man.

Put another way, depicting the former employee as a “bad fit” is possibly correct, and probably not *in this case*.

Bad fits are people who leave because they're not happy with the environment. Tesla has hired and retained many, many people who are happy fulfilling the company mission at the compensation level they're at. If the company is happy with you, and you're happy with the company, that's a good fit. If not, it's a bad fit.

A lot of the terms like "unrealistic expectation setting", "moving targets", and the like are purely opinion. What one guy thinks is unrealistic is another guy's treasure trove. It was a bad fit....

 

[Krugerrand]

Amazing. In the grand scheme of life, is something like that really worth sweating over? That "blemish" will have zero affect on the resale value of the car.

If you visit other threads, yes, to this segment of the population they are paying x dollars for a car and it not only needs to be perfect, but they are also expecting to be treated like royalty and all the other stuff. For some, objects are who they are.

 

[⚡️ELECTROMAN⚡️]

Sounds like a cop out.

How is it a “bad fit” and not a toxic work environment?

Here’s a hint:

Bad fits are infrequent and lessen over time as hiring practices improve.

The converse occurs when the work environment is disproportionately stressful or otherwise not conducive. See moving targets, unrealistic expectation setting, layoffs, and senior management “taking time off”. It’s burnout city, man.

Put another way, depicting the former employee as a “bad fit” is possibly correct, and probably not *in this case*.

I love my job and I think there's no other place I would rather work. I don't work at Tesla, but just as an example of job fit. I have coworkers that basically have the some job that i do that make mountains out of mole hills, and let really petty things bother them, instead of appreciating all of the positive aspects of the job. The only reason that they stay are for the benefits and the job security. I'm sure Tesla is a much more demanding place to work, but some people like that.

 

[brkaus]

The "sales person" I dealt with at the Portland showroom offered me his referral code.

I know a private individual that was “rewarding” sales people for handing out their code. Actually, I know at least three that did it.

 

[EV-lutioin]

DESinUS I just want to say thank your hard work and for the fantastic service I have received from Tesla delivery and service specialists. I have been in service industries all my life {I'm currently work in education, which has some of the toughest customers on Earth } and I know how much diligence and patience it takes to please customers everyday. My experience with Tesla has not always been perfect, but considering the context of a rapidly growing, disruptive company making large complex devices, I consider the service to be exemplary. It's like eating at a restaurant on the busiest day of the year, yes service won't be perfect, but considering the context, they are doing a great job.

 

[SUN-day Driver]

I was promised a factory tour in Fremont when I picked up my P85D. That didn't happen because they were retooling the robots at the time, and Tesla never followed up to reschedule. Afterwards, all I had to show for my purchase was a futuristic rocketship of a car that has made me happy every day since, while at the same time reducing our nation's dependence on fossil fuels, reducing toxic emissions in my community, and making my kids (and their friends) think I'm the coolest dad in their school. Such a disappointment.

I think there is a big difference between not getting your car delivered as it was promised to be delivered, and not getting a tour. I love the cars enough that I bought another one after that. I didn't love the broken promise. When my first impression of a company is they don't keep their promises about product delivery, that is a problem that isn't as trivial as your reply implies it is.

 

[yo mama]

I think there is a big difference between not getting your car delivered as it was promised to be delivered, and not getting a tour. I love the cars enough that I bought another one after that. I didn't love the broken promise. When my first impression of a company is they don't keep their promises about product delivery, that is a problem that isn't as trivial as your reply implies it is.

I think the main difference is that you actually got your car. I never got my tour.

That said, if the failure to deliver caused a major delay in receiving your car, or you incurred costs in having to make other arrangements, then I totally see your point. If, on the other hand, you're a quick Uber ride away from the pick up point then it sounds like a mountain/mole hill situation to me.

 

[Bet TSLA]

I never got my tour.

What are you talking about? Your opportunity for a tour doesn't expire. Just contact Tesla and ask about getting on a tour. Try [email protected]. Of course things may have changed, but that's the way it always worked before.

 

[eBUS]

Discounts are non existent at Tesla. The best way to save money is getting an inventory (not CPO) vehicle. They're usually showroom, test drive, or loaner vehicles. However, they will not be perfect, so don't get angry at minor paint chips or wear.

Thanks for providing some transparency to the Tesla experience.

Are new inventory cars with 2-3k miles ever in prior major collisions? If so, would these incidents be reported on a carfax even if sold as “new”, or does Tesla repair these cars in house to avoid reporting?

Does Tesla choose imperfect cars off the line to serve as loaner, test drive, and showroom cars?

 

[Russell]

What are you talking about? Your opportunity for a tour doesn't expire. Just contact Tesla and ask about getting on a tour. Try [email protected]. Of course things may have changed, but that's the way it always worked before.

You can go once a year and you can take 3 guests with you.

 

[trm2]

I'd say 20% are pains. I had so many customers demand cars being driven to their home to take delivery (There's almost never enough man power for that), a guy bring a flashlight and spend 4 hours combing all of the paint to see any minor clear coat mark (rejected delivery due to a 1mm defect), people being entitled pricks in general... i could go on and on. No offense intended- but the PITA's were usually the base model customers who were just in the tax bracket to afford the vehicle, or celebrities that are used to getting anything and everything they want.

I had a Christian fellow not take delivery once because the red color was too red and the street name we were on reminded him of an Arabic word.

While that wasn't me, I did take a detailing flashlight to my delivery. I was looking for anything that I couldn't fix myself - took about 5 minutes. I did then spend time properly detailing my car (and ceramic coating it) because my service center has a different definition of detailing than I do.