The referral bonus for my Model 3 was supposed to run until November 2020, but when I supercharged on October 28th Tesla put a charge on my account. I am finding it impossible to find a location by e-mail or phone to deal with my complaint. All I see are FAQs. Is there a place where I can interact with a human to discuss this?
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I was charged for Supercharging before the bonus period expired
- Thread starter Steverino
- Start date
Candleflame
Active Member
call tesla service or lodge service request. say charge has been made inappropriately to your credit card for charging you didnt do (i.e. payed for charging)
SilverSp33d3r
No Longer Silver
I had the same situation. Never got it resolved and just chalked up the 7$ as a loss. At what point is the cost of that supercharging session worth your time for hours on the phone?
Bet TSLA
Active Member
I had a similar problem. I succeeded in having a discussion with whoever was at the other end of [email protected]. However they pretty much blew off my complaint and stole my remaining referral miles.
I decided it wasn't worth the aggravation trying to get what I was owed, so I gave up. They managed to turn a "hey, free charging!" happy customer into a pissed off "wow, they'll take away my free charging due to a software glitch and never admit they screwed up" grump. Seems like the opposite of the purpose of their referral program, but what can you do?
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