I think that's over-simplifying it. I'm sure there are a lot of people that would like to harm Tesla (eg. Koch brothers) and Tesla legal team is mostly responsible for these decisions.I guess Tesla's reluctance to provide owners with logs adds an air of suspicion. I think more openness might help them.
Then there is potential issue that requesting logs is not a scaleable solution. As they have more and more requests for logs, they need to hire more and more staff to handle the requests, review the logs, sanitize them and write a report.
Anyway, they need to find a balance between sharing too little and sharing too much.