I'm hoping someone here knows how to actually engage someone at Tesla as I'm a Model S owner that is rapidly becoming disillusioned with this situation even though I love my S and I've been looking at adding a Model X/Y next year. In short, my car was ordered 6/12/18 and I should get grandfathered to premium connectivity, but the sales guy momentarily swapped my VIN (and then swapped it back) on 7/2 and now Tesla shows my order date as 7/2. I never asked for any changes to the order, and it was put back with the original assigned VIN from the 6/12 order date, but now Tesla is saying my premium connectivity is done tomorrow. I've had a ticket open with Tesla for over 3 weeks on this, and the local store manager is supposedly emailing people, but I've gotten nothing more than a response that this should be a simple fix and they'll look into it and get back to me. How do I actually get someone to talk to me about this? I have the emails and details from that entire timeframe so this should be really simple as they said, but I can't get anyone to contact me or to just fix it.