Two months of model 3 ownership and the phone key never worked no matter what phone we tried.
It was taken in for service and they couldnt do anything about it stating we should just "Wait for a firmware update"
I saw that latest firmware being posted and gave Tesla fremont a call, hoping they would force it to my car. I thought this would fix it.
I got a great support rep who knew his stuff. He said "Firmware wont fix this issue. You need to take it in. They need need to update the bluetooth security certificate in order for it to pair properly with the car and allow you to use your phone as a key. This can only be done at the service center at this time."
Being the nerd I am, I thought this made complete sense. He scheduled me for an appointment and the car was taken in.
This ended up being the problem. Phone key now works!
It was taken in for service and they couldnt do anything about it stating we should just "Wait for a firmware update"
I saw that latest firmware being posted and gave Tesla fremont a call, hoping they would force it to my car. I thought this would fix it.
I got a great support rep who knew his stuff. He said "Firmware wont fix this issue. You need to take it in. They need need to update the bluetooth security certificate in order for it to pair properly with the car and allow you to use your phone as a key. This can only be done at the service center at this time."
Being the nerd I am, I thought this made complete sense. He scheduled me for an appointment and the car was taken in.
This ended up being the problem. Phone key now works!