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I'm getting free SuperCharging on a Model 3..... apparently!

Discussion in 'The UK and Ireland' started by jimbo_hippo, Dec 21, 2019.

  1. jimbo_hippo

    jimbo_hippo Member

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    OK so I have a dilemma. I took deliver 28th November. Car details in my sig below.

    At pickup, the car wasn't charged so a member of staff plugged it in at Stockport SC and I wasn't charged anything. No surprise there. Most first day charges seem to be gratis from what I've read.

    My free 1000 miles of supercharging appeared from referral in my app as expected. Lots of home charging followed. Life is good.

    However, in the last couple of weeks I've supercharged twice at Leeds, once at Washington and once at Scotch corner. The last of these was almost a week ago and the first was 10th December. I still have 1000 free supercharger miles on my app and my online banking tells me I have not been charged at all for any of them as far as I can see. (anyone know how it appears a listing on your account? Does it have the word Tesla in it?)

    Now the best thing I could do here for my pocket is keep quiet and keep charging. But I'll either end up with a later bill or I'll be standing as a SuC with a cable in my hand wondering what to do. Also, with the total ball-ache of public charging experienced with our Nissan LEAF, I really have no intention of trying to screw over Tesla for what is, without doubt, the best charging network in the world so I feel like I need to 'fess up' that I'm not paying. But I wanted to see if anyone else had experienced similar with a Model 3 before I start sitting on hold for ages.
     
  2. Lasttoy

    Lasttoy Active Member

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    Delete this post now. Keep quiet.
     
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  3. rotor2k

    rotor2k Member

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    Not leased? There seems to be a lot of confusion with leased cars.
     
  4. ivangr

    ivangr Member

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    they’ll get you in the end.
     
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  5. jimbo_hippo

    jimbo_hippo Member

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    No lease. No finance.
     
  6. Subevo

    Subevo Member

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    Took delivery today and was surprised to see 2000 miles free supercharging in my loot box instead of 1000 miles.
    Saw a post about it being due to cars being delivered before end of quarter.anyone confirm,
     
  7. Bet TSLA

    Bet TSLA Active Member

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    Self referral would get you 2000. That it?
     
  8. Bet TSLA

    Bet TSLA Active Member

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    Just ignore it. They'll likely eventually catch up and you'll see the free mile count start to go down. Tesla's web processes are often sloppy and laggy. It's only when it goes against your interests that it becomes annoying. Mouse nuts anyway.
     
  9. Subevo

    Subevo Member

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    Yes it was a self referral maybe that’s it.cheers.
     
  10. Rooster6655

    Rooster6655 Active Member

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    Your delivery guy probably got fired and did it as payback, its not your problem if they don't charge you, good luck to them catching up with you as well as they can't even answer the phone and will probably annoy at some point in your ownership. Call it karma for all the owners that they have annoyed and staff they fired.
     
  11. Joelly

    Joelly Member

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    What is self referral?
     
  12. NorfolkMustard

    NorfolkMustard Active Member

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    When you buy your second tesla, if you use your own referral code you got from your first tesla, then your account gets both referral bonuses - one because you're the existing owner, and one because your a new owner.
     
  13. NorfolkMustard

    NorfolkMustard Active Member

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    In your tesla account > home > manage (relevant car) > view details what does it say top-right under Supercharging.

    e.g.
    [​IMG]
     
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  14. jimbo_hippo

    jimbo_hippo Member

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    And rightly
    ‘Pay Per Use’ Norfolk. Hence my puzzlement.
     
  15. Mr Miserable

    Mr Miserable Supporting Member

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    I used a Supecharger on Thursday and unusually havent been billed yet - it's usually instantly charged to my credit card.
    I may visit that charger again tomorrow .....
     
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  16. jimbo_hippo

    jimbo_hippo Member

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    Update. App now showing I’ve been deducted 65 miles now after a charge on the M6 today. Doesn’t tally at all with the amount of charging I’ve done but I’m going to write this one down to the quirks of Tesla ownership. I came out on the good side of it so no complaints from me.
     

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  17. mo.dilwar

    mo.dilwar Member

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    #17 mo.dilwar, Dec 29, 2019
    Last edited: Dec 29, 2019
    As far as I can tell, Tesla translate the free 1000 miles as 400 kWh in terms of electricity credit.

    In the “History” section of my Tesla online account, all my supercharger sessions are itemised. For the first item it states:

    Credit balance:
    400 kWh

    Energy:
    36 kWh

    Credit remaining:
    364 kWh


    The remaining credit has been reduced from that point for each of my subsequent supercharger session.

    EDIT: just to add; I’ve had 3 supercharger sessions now consuming 36, 27 and 36 kWh for a grand total of 99 kWh (301 free kWh remaining).

    The car suggested I added 160, 120 and 160 miles respectively. But with my driving style and current weather conditions I’m getting around 65% real world range compared to the range reading next to the battery icon.

    At this rate I believe I’ll get maybe 200 miles more than the expected 1000 free miles.
     
    • Like x 1
  18. TezzyMod3

    TezzyMod3 Member

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    I had 3 10-90% charges at Westfield which I never got charged for. These were on the new stalls that weren’t yet live on the map and the connectivity in that car park is sooooo poor that I won’t be surprised that if they are using some sort of SIM communication method it’s just not uploading.

    Either they will eventually update and I get to pay for what I used, or not. Either way, I think it’s best to stay quite. (In car display reset after a few days for me)

    Not sure you could pay even if you wanted to tbh.
     
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