There is a service center about 35 min from my house. Part of why I bought my model 3 performance was because I was 1 in range for mobile service and 2 only just over half an hour from a service center. My car was delivered with a couple paint chips that the delivery specialist said Tesla would contact me to fix. That never happened but I have the emails saying they'd fix. I also have had an issue happen 3 times now. I'll be moving at low speed (probably less than 20mph) and when I left off of the throttle there is a loud thud from the front of the car and hard jolt. It feels like the front drive train locks up momentarily or like both front wheels simultaneously drop into a nonexistent deep pothole. Then several warnings pop up and I basically lose all driver assistance features such as cruise control, auto steer, auto braking, collision avoidance, lane keep assist etc. This happened once driving across a parking lot. Once at a stop light leaving a parking lot and once at the top of a highway entrance ramp when a truck driver decided to slow down almost to a stop instead of continuing to accelerate onto the highway. Once I stop and exit the car until it shuts down the warnings go away and the car drives fine. Car had less than 1,500 miles on it when this occurred. I tried calling the local service center but it just goes to an automated number that directs me to the mobile app. The mobile app won't list the Tucson service center as an option for service even though it's the closest to me. My only options are Tempe, Scottsdale or El Paso all close to a 3 hour drive for me. I scheduled the appointment at Tempe because I need to get the car in to get the chips fixed and the issue looked at. I've tried contacting Tempe service center but I get the same automated system that says the app is the only way to make or modify appointments. I emailed customer service they sent me a link to the supposed contact numbers for the service centers and said to call and talk to them but that gives me a "404 page not found error". The phone numbers I found listed online go to an automated system that directs me back to the app which doesn't work. I replied to the customer service email expressing the issue. Their response was another email asking if the issue was resolved. I replied the issue wasn't resolved and they responded with a blank email. I've tried texting the automated text I got to confirm the appointment to change it but there has been no response there. This is ridiculous I will have to drive past a nearby service center and waste at least 8 hours out of my day (close to 16 if they can't fix it on the spot) to get a car with 2,000 miles on it looked at for issues. If anyone asks me about buying a Tesla I can't in good conscience recommend it at this point. The car is awesome when all is going well. But the buying experience is a nightmare. As I'm findng out in the first 2,000 miles of ownership that the car isn't doing well and servicing it is a nightmare as well. I should have spent my money with a company that still cares about its customers after the purchase. Because once Tesla has your money they could care less about you.